To: The SECU Board of Directors
Dear Mr. Ayers,
Thought you'd like to see a real life letter from one of your employees. Mr. Ayers, you and the SECU Board are losing the respect of the membership, the North Carolina community at large, and your staff.
You are damaging the reputation of the organization - and your own! - and you are destroying the dignity of the staff...
Ayers, Garland, Moon, Haygood, Wooten,Williams, Sanford, Fleming, Brinson, McLawhorn, Parrish.
- Chris Ayers, Chair firstname.lastname@example.org
- Alice Garland, VC email@example.com
- Bob Brinson firstname.lastname@example.org
- Jo Ann Sanford email@example.com
- Jennifer Haygood firstname.lastname@example.org
- Mark Fleming email@example.com
- McKinley Wooten firstname.lastname@example.org
- Mona Moon email@example.com
- Stefanie Williams firstname.lastname@example.org
- Thomas Parrish email@example.com
- Ben McLawhorn@ firstname.lastname@example.org
Many employees are already dealing with “employee exhaustion” burnout from not allowing branches to determine the appropriate staffing needs-while losing staff to internal and work from home opportunities. We’ve been told we aren’t in a hiring freeze, but rather we’re hiring based on need. The branches are in need, but it seems someone’s “equation” to determine a branch efficiency number is more important that the actual opinion of those entrusted to run the branches. Folks aren’t comfortable to speak up regarding the real changes occurring but I can tell you that risk based lending is already taking its toll on branch staff. Many experienced staff feel “like a bad person” for having to charge these rates to good members who always pay us. We leave each day with a feeling of not making a difference, but that of what are we doing and this doesn’t feel right. This is not the credit union I know.
My father was a state employee, they got their mortgage with SECU when we moved to my childhood home. They were charged a fair rate and this is what made them able to buy a home which they still own today. I’m a lifetime member, had my accounts well before working here. When I tell you the concern is real, I mean it. Employees have a real worry about where we’re headed. I want to thank you for fighting the good fight for those who feel they can’t speak up for fear of their jobs.
As for the call to arms mentioned earlier, it’s not about the dress code at all. It’s about getting back to what the credit union is all about, serving EVERY member with dignity and sincerity, helping those that need our help. People Helping People. Give Us Our Ties Back is about doing the right thing, for everyone, not just affluent, A-paper members.