SECU Is Developing Its Own "Me, Too"-type Following...

😎 Got a wide response on the Wolfpacker post [see post here - 9/13] on the loss of an old friend and die-hard SECU supporter... and a subsequent safe deposit box snafu experienced by the family.

  Well, you know how the folks "Downeast" are - don't like to be left out... here's a "me, too":

☠ "Just read your latest blog.  I, too, have attempted to close out my safe deposit box three, count ‘em 3 times and left the branch in frustration. There is either no one there who knows how, or they only have 2 keys, or someone is at lunch and unavailable.

I do not even recognize my old branch. Looks like everybody I knew left and from what I hear I cannot say that I blame them. Needless to say, I am heartbroken over it. That blog prompted this and I just had to get it off my chest."

✅  Apparently, one elephant in the room which has not been addressed by the SECU Board  - nor the CEO - is the quality of service members are now receiving at the "new/new" SECU. Might be time for the Board to take a breather from those "We Are" vanity vids and get back to work on monitoring the actual performance of SECU. 

Time for another one of those "All Members/All Employees" CEO memos? Here are some questions:

1. Are the call center wait times, as often mentioned, too long? If so, what's being done?
2. Are you stripping folks out of the branches to work calls? Hasn't this led to long lines and a decline in branch service levels?
3. Have too many long term employees left due to the internal disruptions, leaving SECU with a large number of new, untrained staff? 
4. Has specialization and centralization crippled the unity and member service flexibility at the branches?
5. Is collection centralization continuing to cause loan losses to soar?
6.  The number of SECU employees (f/t, p/t) has increased by 1000+ - up by almost 20% - over last 2 years. If they are not in the branches, where are they, what are they doing for the members?
7. Have you considered that deposits may be leaving for reasons - like service quality - other than those low rates?
   

 

... even the pirates are now complaining about SECU?

Vote For The MEMBER NOMINATED CANDIDATES Perkins, Clements, Stone!

                                https://secuvote.ey.com/ 

 

                                                                                                             

✅ The 3 MEMBER NOMINATED CANDIDATES are Barbara Perkins, Michael Clements and Chuck Stone. All have been members of SECU for over 25 years and all have been active SECU volunteers for decades, serving on advisory boards, loan review committees, and the SECU Foundation Board. 

 

👉Chuck Stone lives in Goldsboro and had a distinguished career in state government with mental health administration at O'Berry and Cherry hospitals. He also served as the operations director for the State Employees Association of North Carolina (SEANC) and sits on its board. Extremely broad experience at all levels of state government, expert on health and employee benefits.  B.A/Masters in Public Health from UNC-CH.

👉 Barbara Perkins lives in Raleigh and worked as a public school teacher, in several state agencies (Corrections, DENR, State Controllers Office), and in private business. She has expertise in accounting, logistics, and technology systems. UNC-CH grad; CPA; p/t instructor at NCSU.

👉 Michael Clements lives in Winston-Salem and served as a public health leader in several agencies across N.C.; Director, Reynolds Health Center (WFU Baptist Hospital); VP, Winston-Salem Foundation. Has served on numerous boards, key leader in several community non-profits, and elected by his peers as president of N.C. Health Care Association. Graduate of Shaw University, dual Masters degrees in Social Work/MPH from UNC-CH.

 

 

https://secuvote.ey.com/  

 

... it's now or never!  Thank you!