✅ The 3 MEMBER NOMINATED CANDIDATES are Barbara Perkins, Michael Clements
and Chuck Stone. All have been members of SECU for over 25 years and all
have been active SECU volunteers for decades, serving on advisory
boards, loan review committees, and the SECU Foundation Board.
👉Chuck Stone lives in Goldsboro and had a distinguished career in state
government with mental health administration at O'Berry and Cherry
hospitals. He also served as the operations director for the State
Employees Association of North Carolina (SEANC) and sits on its board.
Extremely broad experience at all levels of state government, expert on
health and employee benefits. B.A/Masters in Public Health from UNC-CH.
👉 Barbara Perkins lives
in Raleigh and worked as a public school teacher, in several
state agencies (Corrections, DENR, State Controllers Office), and in private business. She has expertise in
accounting, logistics, and technology systems. UNC-CH grad; CPA; p/t instructor at NCSU.
👉 Michael Clements lives in Winston-Salem and served as a public health
leader in several agencies across N.C.; Director, Reynolds Health Center (WFU Baptist Hospital); VP, Winston-Salem Foundation. Has served on numerous boards,
key leader in several community non-profits, and elected by his peers as
president of N.C. Health Care Association. Graduate of Shaw University, dual Masters degrees in Social Work/MPH from UNC-CH.
... it's now or never! Thank you!
Curious to know, what is the scope of E&Y in releasing vote info? Will anyone (current board) know the results before they are announced? Will the number of votes for all be announced? Since will be announced at end I wouldn't think anyone could know. Unless early voting numbers are released to someone before the meeting?
ReplyDeleteStop worrying and spend time getting our co-workers, family and friends to VOTE!
DeleteTHAT'S WHAT COUNTS.
Amen! Round up votes!
DeleteCurious to understand why loan administration had to start their own Contact Center when we already had one? Is there a need for 2 separate ones? Another waste of member's money isn't it?
ReplyDeletethey want to try and justify the c-suites existence ... These folks only care about their wellbeing!
DeleteTo get a sense of why all this is happening please read the attached interview with Jared Benesh from April 2023. For those that don't know he is the Executive Vice President in charge of "Member Experience Transformation." His answer about how we are going to WOW our members made me laugh.
Deletehttps://execsintheknow.com/magazines/april-2023-issue/meeting-members-where-they-are-and-where-they-want-to-be-met/
Like how they had to take all mortgage lending?
Delete7:53 thanks for sharing. He was effective in convincing me with the jargon that he is an idiot. Put him on bus with Gym leaving town.
DeleteThere were no real answers in there, am I missing something?
DeleteAt work affectionately known as Jared Jibberish
DeleteLoan Admin leaders lost their way with Gym & Jerry and haven't found their way back to reality. No department should be making it harder on others to serve our Members and Loan Admin would take the prize on this one.
Deleteit's the new/new of "Industry Standard" ... years ago these folks would be shown the door. But nowadays they fail up ... something is in the water...
Delete*So when I used to call I received a voice on the other end, now I have an "experience" of wading through a mired of menu options only to be put on hold for 30 min or more (hoping I stay connected)... yeah that's the new/new BS they are providing ... Not everything new is better, jus sayin!
Delete* just one example of the "new experience" of these great saviors of our Credit Union.
7:53 “He may look like an idiot and talk like an idiot but don't let that fool you. He really is an idiot.” Grouho
DeleteAHT? FCR? KPI? Average call time, first contact resolution, key performance indicator. Whew! Used to be answer the phone(yes, that was a wonderful experience for the member-- a person, not a button menu!) Listen to the member, help the member. Members were very happy! Now members are not liking the new "experience". Oh well...but industry standard.The new/new at SECU
DeleteWe're now known as "BS"ECU
Delete@7:31 I am stealing this, love it! BS-ECU perfectly describes what the members and employees are both getting!
DeleteWe just had a member yesterday complain to us about the wait time when calling MSS. She eventually hung up and called the branch where we picked up the phone and helped her out. Jared needs to focus more on member service and less on NICE. Let Mr. Walsh run MSS.
DeleteJared is an unneeded layer of bureaucracy. Jamie with Mike Walsh over MSS and the right legacy branch employee over the branches can get this ship turned around.
DeleteWell said. Nothing left for Jared to do here other than continue to screw up things.
DeleteYes Jared was hired to come in and fixed things. But what has been done? Morale is down and service level to members is down. I wish Mrs. Brady would change up the 'experience' of members and change things up like she has already done in some other places. Let's start saving the member's money and get rid of some unneeded employees. How many years did MSS function with no issues like this? MSS, Culture and even Loan Admin changes could free up lots of our member's monies.
ReplyDelete"When someone shows you who they are, believe them the first time. People know themselves much better than you do. That's why it's important to stop expecting them to be something other than who they are."
ReplyDeleteMaya Angelou
The BOD's have shown you who 'they' are and who they care about ... and that ain't you!
Hint: "They ain't changing folks!"
If they aren't replaced expect more of the same, or worse!
Mr Blaine, thank you so much for all that you are doing to try to get things back to the way they were. I work in the contact center and I cannot begin to describe how my life has been turned upside down in the last 5 months. I have a family and now have to work weekends because the way the shift bidding works I was assigned a shift that I didn't even ask for.
ReplyDeleteThere are so many people who are in the same boat. I know a number of us would love to send you an email outlining what exactly is going on. Whoever is in charge of this mess should not be allowed to ruin what has been a great place to work and a great resource for our members.