Ms. Alice Garland CEO Jim Hayes
Ms. Garland is a Board selected candidate for election to the SECU Board. If elected, Ms. Garland would become Chair of the SECU Board of Directors.
Here is what retired CEO Mike Lord [see 9/4 post] said about his experience with Ms. Garland as a Board member:
✅ "Ms. Garland is mistaken."
"1) The Board hired an inept candidate as CEO (Jim Hayes) who attempted to eviscerate our longstanding culture of member service with the full support of the Board and then papered-over the deed with a slick advertising campaign." https://secuvote.ey.com/
2)
"The Board directed or supported Mr. Hayes' strategy toward SECU “Legacy”
employees which was to demean, disregard and disrespect them and pass
over the most experienced senior staff for promotions. Ms. Garland is on
record as identifying our longstanding and successful “promote from
within” philosophy as being terrible and that SECU “needed new blood.”
Tell that to our employees who would like to build a career at SECU as
their skills, experiences and expertise increase. Grow our own managers
and hire outside expertise when necessary was a strength; not a
weakness. It resulted in highly qualified, seasoned and experienced
employees who served our members exceptionally well." https://secuvote.ey.com/
✅ Ms. Garland brought SECU employees and members the leadership "blessings" of Mr. Hayes - and even now can not bring herself to acknowledge this world class mistake. The about face in the financial performance of SECU over the last two years, unfortunately, is undeniable.
Now Ms. Garland seeks to serve SECU employees and members for another 3 years... and as Chairman.
... Clearly, Ms. Garland is not only "mistaken", but is also a board member "mistake" SECU can no longer afford.
Vote now for: Perkins, Clements, Stone
THE MEMBER NOMINATED CANDIDATES!
A Little Off Subject
ReplyDeleteMemo To: Jared Benesh
RE: Member Services Support (MSS)/Contact Center/Call Center
You sir, have failed at your job. Wait times routinely exceeding an hour, and occasionally 2 hours, abandon rates through the roof, employee morale at an all time low with forced shift changes every 6 months and a system (NICE) that is woefully inadequate to get the job done. And worst of all member service is horrible. Total. Train. Wreck.
So what do you do? You pour gasoline on the fire by bullying and mandating to the branches to send you help….. a lot of help. Branches, already running skeleton level staffing, who are getting ready to get more responsibilities back in the branch after Hayes centralized power move was also a failure, are now supposed to permanently transfer some of their employees to MSS. They have already bailed Loan Administration out multiple times and now they’re supposed to ride to your rescue too? They’re awfully good but they aren’t miracle workers, at least not after they have been decimated by staffing cuts.
Your history indicates you don’t stay anywhere very long - I see why. It’s time for you to move on. This job is too much for you. I hear you’ve been vocal about CEO ambitions. What kind of alternate reality are you living in?
If you’re a disillusioned MSS or branch employee I urge you to vote for the Member Nominees - Clements, Perkins and Stone. It’s the first step in making positive change. Be a force for reclaiming your credit union. CEO Leigh Brady and the voting facilitator company Ernst and Young have guaranteed your privacy when voting.
Do it now….
secuvote.ey.com
MSS is one of the most thankless, least-desired jobs in the credit union and I can't believe this genius decided that the way to "fix" it was to make the job way less desirable by messing up everyone's shifts.
DeleteWait what? Is this true? They're permanently transferring branch employees to MSS?
DeleteBye, bye branches you knew it was coming. Kiss local member service good bye.
DeleteAnd let's not forget the fact that MSS contact center just went through "shift bidding." For those of you in other departments that don't know what this is just ask someone who works in the contact center because this will be happening in your department sooner rather than later.
DeleteIs this true? When did it come out? Will it be all branch employees?
DeleteMaybe he’ll get recruited by someone at State Deoartment FCU!
DeleteShift bidding is just another way to divide the workers amongst each other. Cheap dirty tactic
DeleteWhat exactly has he done? He wants to be a CEO, and that isn't happening here, so how long before he leaves with his high paying salary? Wonder how much we had to pay him to come here?
DeleteThat might be the problem. SECU way overpaid him and no one else will match it, especially with the disaster he's responsible for at MSS. Feel bad for those folks working there.
Deletethis is a tactic to make people quit so they can further outsource to some of their 'buddies' and receive a kick back ...
DeleteHe can talk about leading the branches but with making all the branches give employees to the call center we can see what he really cares about
DeleteAlice watchers have long known she is often in error, but never mistaken. True to form at secu.
ReplyDeleteEMPLOYEES.. the only way to help salvage what has happened to us and our members is to vote!! We must remove these board members who have NO interest in how long term employees have been treated!
ReplyDeleteI have voted snd contacted everyone I know who can vote!! Employees do not be scared ; this is our right for being a member of SECU! We got this! VOTE!! Snd pass it along to everyone you can. We have to do this!!
DeleteNeed to strike. Too many managers pushing the blame down on regular employees that are actually doing the hard work. If we don't show up they lose their cushy 6 figure salaries
DeleteMost people live in darkness with no clue what's going on around them..
ReplyDeleteYou don't need to have 10 degrees to know that SECU losing 4 billion dollars under this leadership is not a good thing.
Please vote Perkins, Clements & Stone. The other incumbents don't have your back in this street fight!
They see you as fools ... and count on your votes only with no intention on making your life better.
Do something today that your future member/owners/employes' will thank you for ...
ReplyDeletePlease vote Perkins, Clements & Stone.
Legacy employees that loved our members. Now how many employees don't even live in North Carolina? Any clue on that? Used to always pride about things being made in NC and people in NC being put to work here in NC. Now what is going on? New departments, employees not living in NC, how many employees travel to Raleigh is paid for since don't reside in NC?
ReplyDeleteThis election is an IQ test for employees who have suffered through the last 2 years. What's not clear about 2 years of disastrous BS? Perkins, Clememts, Stone
ReplyDeleteCan't fix all the mistakes at once, but employees can fix this one. Stop taking the abuse and get your members and family to vote this mistake out. Vote for Perkins, Clements, Stone.
ReplyDeleteSECU employees check this out https://www.youtube.com/watch?v=P4CVu-RW1jY
ReplyDeleteNever knew Mr. Lord to lie, but somebody is.
What insight is this supposed to give us?
DeleteThis all started under the Hayes administration and all we have gotten from it is employee “appreciation” once a month, benefits packages that are still expensive for families, and a compensation study that didn’t amount to anything for most employees.
Mss employees unhappy, branch employees unhappy, legacy employees unhappy, members unhappy, who does that leave Ms. Garland?
ReplyDeleteNot becoming chairman, that’s for sure. I hope we all have our grassroots campaign in full swing. Perkins, Clement, Stone.
DeleteSorry leadership always starts at the top.
ReplyDeleteInteresting to note that the YouTube video from Alice Garland talking about "happy employees" has the ability to comment turned off. If she truly believes that, and if it were true, she should welcome public confirmation.
ReplyDeleteNot known to listen. She thinks she knows all the answers.
DeleteLord says she demeans, disregards and disrespects employees here. That is what the last two years has been about. As Chair it will get worse.
DeleteIt's time for the two neighbors to focus solely on their neighborhood - we can't afford for them to continue making decisions for our credit union communities across the State.
DeleteVote: Stone+Perkins+Clements
for SECU Board of Directors
SECU could post a video of a cow pooping in a field; the message would be the same, but at least the cow isn't lying.
DeleteLet's have the nerve to tell the members about this. They can see what is happening in the drop in quality, bad rates. We need to tell them who is doing it to them.
ReplyDeletesee those two pictures at the top, now you see what bad leadership looks like .... see the Balance Sheet? now you can view the results of bad leadership ... it's not that hard!
ReplyDeleteSo far- all it has taken in many a conversation I have had with my friends and coworkers is:
ReplyDelete1. This Board in September of 2021 brought Jim Hayes into our credit union and caused this chaos. 2. This Board implemented auto loan rates to all Members based on credit scoring.
3. This Board refuses to acknowledge the damage Their Decisions have done to SECU over the past 2+ years. 4. This Board is spending our credit union dollars in an effort to maintain their seat on the Board. 5. This Board is paying us 1% on our Money Market accounts.
In every area, These Board Members have proven themselves unfit to lead SECU into the future. To stop the further weakening of SECU, Our Credit Union - Vote Perkins, Clements and Stone today!
with folks like Gym leaving their mark here, we will soon have the values of California here in NC ... if you want to see an example of that look no further than the tech capital SF ... the new/new of society ...
ReplyDeleteoh and the board approves ... unanimously!!!
DeleteMy friend informed me that Chuck Stone's name wasn't on the ballot when voting this morning. Anyone else faced or heard about this issue?
ReplyDeleteI can't see the ballot since I already voted ...
DeleteStop the steal!
DeleteHis name is there tonight ✔️
DeleteI and 9 family members had no trouble finding Stone on the ballot
DeleteBeen a SECU employee for 12 years and was genuinely frightened by Jim…Hayes “leadership”. I hope that we can begin to turn this around with this election. Thank you to Jim Blaine for exposing these wicked deeds to us folks that wouldn’t know where to dig for the info.
ReplyDeleteI made it to 12.5 and chose to leave rather than continue to tolerate bad behavior from Josh Bomba. He is a direct result of Jim Hayes, so it's all related.
DeleteYou have got to be kidding.
ReplyDelete