Herb Kelleher was the leader at Southwest Airlines for over three decades...
The Strategic Plan
- Keep costs down.
- Focus on the customer.
- Keep employees happy.
- Keep it simple.
- Screw conventional wisdom.
... translation "conventional wisdom" = "industry standard"!
The KISS method almost always works!!! For everyone - not just those "they" choose to select! 2024 - 4 must go!!!
ReplyDelete4 more shown the door!
DeleteIf that doesn't get the CEO's attention I guess she's next ... She'll have been given enough time to reflect on what the member/owners of the CU expect.
The link to the bird doesn't work
ReplyDeleteQuotes from Herb Kelleher that at one time, applied to SECU. Sadly, I don’t think these ideals are any longer present in SECU.
ReplyDelete1. “ Your people come first, and if you treat them right, they’ll treat the customers (members) right.”
2. “You don’t hire for skills. You hire for attitude. You can always teach skills.”
3. “A company is stronger if it is bound by love rather than fear.”
4. “Think small and act small and we’ll get bigger. Think big and act big, and we’ll get smaller.”
5. “If you create an environment where people truly participate, you don’t need control. They know what needs to be done and they do it.”
Mr. Kelleher was a self-described maverick. Sound familiar?
After Kelleher retired in the early 2000's new executive management at Southwest made critical errors, cutting many of their technical staffing positions and failing to update their aging computer systems. The poor management led to one of the worst mass flight cancellation events in commercial airline history in 2022. A costly, costly error and black eye for their reputation. Sometimes, great leaders retire and things go sideways. This also sounds familiar.
DeleteNumber 4 sure applys for NCSECU. My mama would say "They are acting too big for their britches!"
Delete8:19 agree. poor management and costly,costly errors in 2021, 2022, 2023, and soon 2024 brought cu to verge of mass cancellations? Brady-Board trying to blame it on IT remains the big lie. Only thing that seems to have been stable and reliable has been the tech. the sinek post points to where the problem lies.
DeleteWhen Gym came on board and decided that everything under the sun needed to be changed I knew right then and there this was going to be a major issue. SECU was operating without any major hiccups for a long time. Was there some tweaking that needed to be done? Of course nobody is ever at 100%. But to change everything!! Something just didn't seem kosher ... and now we are beginning to see the results of the board allowing Gym to turn us upside down... and it ain't over as these things tend to gain speed as they roll downhill.
ReplyDeleteAnd we don't have anyone (CEO) that wants to stop the bleeding in fact they are encouraging it. What the members want/expect and what the board/CEO want aren't in alignment. We want a financial institution that's going to finance our needs (A Co-op comes to mind), 'they' are looking at making as much profit as possible no matter who they step on to achieve that (sounds like a Bank). To them the 'end justifies the means'. So this will be a tug-o-war for control and power.