Tuesday, January 23, 2024

SECU: Consider This: Chapter 5 - The Creation Myth

 http://ecx.images-amazon.com/images/I/41bUyjop-UL._SX300_QL70_.jpg  SECU is different!

This one is sorta fun and I get to use a big word - "cosmogony".  

Most religions and most cultures (the Greeks, the Egyptians, the Aztecs, Australian aborigines, Native Americans) tell stories about how the world began. We all had to start somewhere, didn't we? Even the scientific community has its' own "how it all started" story; it's called "The Big Bang".  

The stories are intended to provide us with an explanation and some reassurance that "stuff doesn't just happen". These stories are often called "creation myths", or that fancy word "cosmogony". The painting above by Michelangelo is on the ceiling of the Sistine Chapel in Rome. It shows The Catholic Church's view of God touching the fingertip of Adam and passing to him the spark of life. "In the beginning..." and the rest is history.

Most credit unions also have their own creation myths - often somewhat "gussied-up" and embellished. Folks at SECU for decades have gathered around the campfire to hear our creation story... "On June 4, 1937, 17 state employees and teachers in Raleigh pooled their meager resources of $437 to form State Employees' Credit Union..." and the rest is history. Sounds almost like a religion or cult following doesn't it? Well, for some of us it is...

😎 But, as with most idealistic ventures, there is usually a back story. Way-back-when, I received an enlightening letter from long-time member Paul Wright, some excerpts:

https://i.pinimg.com/736x/fe/f1/9a/fef19a8dc5b5621685015db67bafb609--interesting-history-retro-vintage.jpg "An interesting thing happened today when I went to get my hair cut. I was talking to a fellow named Tom Ellis and the State Employees' Credit Union popped up. I told him I was involved in helping it get started. Then I told him this story:

Back in 1932 I was a liquidating accountant for the State Banking Department. Mr. Gurney Hood was Commissioner of Banks and we had about 10 accountants and 12 or so bank examiners - all the banks were in trouble back then. As accountants, we were paid $75 a month and we were always broke. We'd ask the better paid examiners "lend me $10 'til payday". This went on for a year or so and the examiners started charging the always broke accountants around a $1 in interest on top. Soon you could borrow more than $10.

All was well until Mr. Hood found out about it.

He laid down the law: "If you are going to do this, you are going to do it legally. I hear this loan sharking operation has gone outside the Banking Department; employees of the State Revenue Department are involved too. You must get proper papers drawn up, you must have a name, and you must have a manager."

This was the beginning of the State Employees' Credit Union. That was the name we chose and the man we chose as manager was William W. Jones, who later became Commissioner of Banks. He became the first boss.

Tom Ellis suggested I tell you this story, that you might get a kick out of it. 'TIS A TRUE STORY!!"

😎 Well, I did get a "kick" out of the letter and it did not in any way tarnish my belief in those "17 apostles", with $437 who believed, with great purpose, that they could "capitalize on the character of their coworkers and help each other attain a better economic status." [see Chapter 4 - John Sprunt Hill

✅ Wanted to share the "TRUE STORY" with you because today: 1) many credit unions - and one in particular - seem to have "forgotten" why they were created, 2) seem to have "forgotten" who they were created to serve, and 3) seem to have "forgotten" that most of their member-owners still often live in a "paycheck-to-paycheck", "lend me $10 'til payday" world of economic stress....

... and of course, wanted to 4) remind the bankers that from its "creation" all SECU was ever trying to do was to save them from themselves... (still trying!)

✅ Is the true story of credit unions becoming a myth? 

                     ... it appears to be so in Raleigh, North Carolina. 

 



47 comments:

  1. I wonder if the legacy board never had tough times. I remember starting out and it was pay check to pay check-- and I was frugal. but there were some times when I was digging in the couch trying to find loose change to make it to the next payday. Credit unions were started to help people make it, and to accumulate some wealth along the way. SECU made a difference in North Carolina. Sure hope members can stop Brady-Hayes and the legacy board. Why are they so short on understanding? and understanding of good business practices too?

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  2. Amen. Unfortunately, this isn't just happening at SECU.

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  3. Right! Second largest credit union for a reason . Gym Haze and his greedy , self centered self brought it down. I’m still in awe at how he landed a CEO gig in VA.

    Back here at home Leigh is carrying the torch.

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    1. How in the h did he land a CEO job at SECU????? that is the most outrageous business that he legacy board did!!! A known failed manager causing the largest credit union failure in history and the legacy board hired HIM to work here in NC ! It makes my blood boil! #4 in 24!!!!!!!

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    2. Probably got the job in Va because he had some long term connections at NCUA. Remember he was their "watchdog" at Wescorp-- the corporate CU that failed. Wouldn't hurt to go back and refresh memories on who Hayes was. Just to remind everyone what an egregious hire that truly was. https://www.secujustasking.com/search/label/Candidate%20Search
      https://www.secujustasking.com/search/label/Candidate%20Search?updated-max=2023-07-23T14:00:00-04:00&max-results=20&start=1&by-date=false

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    3. and they paid 6 million to get him... add insult to injury!

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  4. As a ten year employee, I just want to get back to the ways things were. Upgrading our technology is fine but should not detract from every member having the same opportunity to borrow money at the same rate. I am not a fan of risk-based lending (management makes us call it tier-based lending to remove the negative connotation). Sad that they knows it has a negative connotation but do nothing about it. Our OPEN and CEVR were at 10.75% APR for years but now an OPEN for a Tier A borrower starts at 13% APR; how does this help members or SECU? I am glad we have a place to speak our mind. Management does not want to hear any of this.

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    1. Why be happy at 10.75%? Why not 5.75%?

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    2. Yes. but let's be very unhappy with 13%. this means the majority of borrowers are paying much more than 13%, B,C,D. Es can't borrow. Even though most of them pay back the money, the whole E tier is cast out for bad behavior of the few.

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    3. Sort of like throwing the whole board out because of a few?

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    4. Back in the dark ages three years ago before the legacy board implemented all the disastrous banking practices at SECU, The branches and the loan officers in those branches were responsible for the loans made. So they interviewed, and tried to determine who would not repay--which members were going to Hurt their fellow members by defaulting. We know the names of the board members who are not acting in the interest of the members that SECU was created to serve. Four are up this year, Brinson, Fleming, Williams and Wooten. Three are up next year--Moon, Ayers, and Mclawhorn. Vote those off the board. Everyone single one of them signed the letter supporting Hayes and his wrecking ball policies. Yes throw them out. It isn't the actions of a few on the board. It is every one of them.

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    5. "Back in the dark ages three years ago..."

      LOL ... this was too funny ... :)

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    6. Ok. Gotta ask. Do you understand spread?

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  5. "Back here at home Leigh is carrying the torch."

    Carrying the torch to lead or to burn it down?

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  6. As a 20 year employee, I am getting really frustrated with the promotion freeze and lack of a clear branch career path. We are losing some really great loyal employees because of lack of transparency. What is HR doing all day? Worrying about new employee apparel! Why don’t we shift our focus onto employee retention. You know, the years of knowledge long-term employees have! Why are we spending money on branded apparel while we are told we need to cut expenses! Also communication is back to zero now, complete silence. Who is in charge? We are beginning to forget and get confused by the minute.

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    1. I second this. Employees are so frustrated and starting to hate the credit union for doing this to them. We are getting no direction or any updates from Admin. Our last update on the career path was that it will come out by the end of the year.

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    2. Why don’t they decentralize? These people are sick. It’s just about power and money.

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    3. I couldn't agree more. As a 25+ year employee, I have never seen branch morale lower. We've had a reduction in staff, inefficiencies within the front line employees (the whole MLO specialist transition wasn't needed), constant need for branch staff to correct the mistakes of bad decisions (CashApp and skyrocketing delinquency), reduction in time-off, lack of career growth, and promotion freezes. All while we see excess expenditures and no plan for corrective measures. Gym has been gone over 6 months, when are things going to start improving, when will we have a plan to move forward?

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    4. It is a total joke at this point. The silence, prioritizing nonsense, the disrespect.... If our leadership, and I use that term very loosely, isn't afraid of something, then their actions could certainly fool me.

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    5. I don't think HR is calling the shots, but I may be wrong ...

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    6. According to bombastica it's the cost of doing business. Unless the Brady bunch, bombastica and his cronies are kicked out we will only be sliding backwards.

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    7. Have these "managers" accelerated the out sourcing begun under Hayes? Seems like things are getting worse fast under Brady and the remaining board members. Despite Brady's initial reassurances, policies seem the same. Her listening tour didn't change anything.

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    8. The promotion freeze, lack of career path, no bonuses, etc., are all designed to reduce the workforce. The people at the top think the credit union has too many staff (they've said this repeatedly), but layoffs create bad press. So they're just trying to get the employees to do the dirty work for them by leaving instead.

      Problem is, this method only works if you see employees as numbers instead of people. In reality, it's the ambitious and the hardworking employees that will seek greener pastures, while the complacent and the lazy will stay. And then that's all you'll have left.

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    9. The same people at the top who think there are too many staff have not hesitated in bringing their cronies in and overloading the C-Suite though. It's the low level staff they want to get rid of. Then there's no accountability to anything they do. No one to raise red flags and question them. The shameful part is Brady being the "legacy" (the insulting moniker given by arrogant bombastica and his cronies) has joined hands with the same gang and is demolishing this place. Guess in her head she isn't a "legacy" !!! Anytime that word "legacy" comes out of their mouths doesn't she realize she is being insulted too? What a joke! Just sad overall....

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    10. @11:12 you hit the nail on the head!

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  7. The SECU membership and employees are definitely being taken advantage of by the current leadership and SECU legacy Board. We have now borrowed $5 billion from the Fed which cost the MEMBERSHIP $19.5 million in interest expense in December alone, over $50 million this fiscal year. SECU is now paying the Fed more in interest than we pay members on their Money Market interest!!! We should all be outraged. Maybe someone can explain to the membership why there is a need to borrow $5 billion dollars. Should we all be scared???

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    1. Do not be anxious about anything ...

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    2. https://www.secujustasking.com/2023/11/secu-october-2023-financials-deposit.html?m=1

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    3. Is the loan that was taken to cook our books or another new loan???

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    4. Is the loan that was taken to cook our books or another new loan???

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    5. Borrow short lend long. Is SECU making more on the investments/loans than the interest paid on the loan?

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  8. We received an email just before we left work telling us that the W-2 forms that they prepared for employees are all wrong. So now we have to wait and submit the corrected w2c along with the original.
    At some point do we not hold people accountable for the continuous technical issues? This is embarrassing.

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    1. Do-Re-Mi-Fa-So-La-Ti-Do

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    2. And that’s after the fiasco with long term disability a few months ago

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    3. It truly is disheartening to witness all the mistakes & "oopsies" that the credit union is experiencing. I think employees are worn down with having to apologize almost daily for statements not arriving, systems down, ATMs rebooting all the time, cashapp flub ups, wait times for members calling and waiting in queue, wait times in branches due to being short staffed, website/mobile issues, interest rates that stink, lending rates that are sky high....Do I need to continue??? At this point it's like we're stuck in a loop, upside down, on a really bad roller coaster and we're hanging on for dear life. It's hard to serve our members while we're stuck in that loop.

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    4. I have heard the term "attrition" used in high level meetings.. would suggest that these "oopsies" that affect pretty much solely the front line workers with frozen pay, living paycheck to paycheck, are less than accidental..

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    5. Four issues in the past few months from Payroll/HR.

      1: Long term disability was not taken out correctly for almost the entire year then was recouped all at once; SECU should have absorbed this and the error charged to payroll/HR.

      2: SECU logo wear. This was taxed one way in 2022, then a different way in 2023; neither of which were properly disclosed to employees until after the fact. I am glad I did not use my vouchers. And now, no vouchers for current employees for 2024!

      3: W-2 Box 12 Code C incorrectly reported to IRS causing the need for W-2 Cs for many employees. This is the first time in my decade career at SECU I have received an incorrect W-2. "We are very sorry to have caused you any inconvenience and we are taking steps to ensure this event does not reoccur."

      4: I received an email today that I have another issue on my W-2. Box 14 (although not an IRS issue) has incorrect labeling. "We apologize for any confusion and have identified how to label this box with...for 2024." This issue will not be corrected on my 2023 W-2. I am receiving a W-2 C because of the Box 12 Code C issue, so why not correct both while in the process since you already know about it.

      What is the deal with all these recent payroll/HR issues? Is someone new in charge in the department? I cannot be blamed on Workday because we have been using it for a few years now. I am sure we could call Workday Customer Service and get help with issues to make sure items are correct for our employees?

      I hate to bring this up as it has been brought up a few times already, but what is the deal with the promotion freeze and no finalized career path?

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    6. "I(t) cannot be blamed on Workday because we have been using it for a few years now."

      There could have been a change in Workday this year that didn't reveal the mistake until W-2's were printed, (just a thought)... in the past I believe they would run a test batch of W-2's to insure their correctness before a full run... maybe they did, or maybe they didn't... who knows? I'll have to say, I'm a little worried about the core upgrade if they can't get W-2's correct.

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    7. @ 10:20 you are correct. There is no excuse for a $30 billion organization to continually keep screwing the simple stuff up. Absolutely no leadership. Indefensible.

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  9. what's the saying, 'Garbage in Garbage out' ... well you're seeing the results of decisions made by folks who don't have the members in their best interest. You can't serve yourself and the member/owners... one is going to win out in the end!

    “Two natures beat within my breast
    The one is foul, the one is blessed
    The one I love, the one I hate.
    The one I feed will dominate.

    -Anonymous”

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  10. When you feed your personal ambitions over the needs of your members you were appointed to serve, this is the outcome...
    “Woe to the worthless shepherd,
    who deserts the flock!

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  11. This reminds me of the sports team that goes out and gets a bunch of prima donna free agents... on paper they should win the championship but because they have a bunch of folks who only care about their personel stats and the next contract they will sign, they fail miserably. Your best teams are built with talent that is groomed from within and then select 'outside' players to fill needed talent gaps. They understand the system and buy into the philosophy and bring the new folks into the fold. Everyone is on the same team with one goal in mind. SECU - There was a Difference!
    JMO

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    1. I disagree. I don’t believe the executives or board have any talent. They are a waste of space. It’s basically just criminals who sneaked in and got a job here. This isn’t the golden state warriors. This is high school level talent/maturity that somehow got executive jobs. Jim Hayes is more like that rich kid whose parents got him on the team that sits the bench or a coaches son that the really reason he plays. No talent. Our local VPs would run this organization 10x better than the current administration.

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  12. SECU's new slogan in emails to employees:

    SECU: We Are Very Sorry

    Soon there won't be anyone on the front lines and the whole thing will come crashing down. Mark my words

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    1. well when it collapses, then they can have 'just' an online presence like they want .... hope they get that core system picked out soon ...

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    2. We're so sorry, Uncle Albert
      We're so sorry if we caused you any pain ...

      We're so sorry, Uncle Albert
      But we haven't done a bloody thing all day ...

      Paul McCartney

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    3. Yea, but it was all done in good faith...

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