... Howard Petrea, SECU volunteer.
Esse Quam Videri - "To be, rather than to seem."
Lots of talk lately about the demise of member involvement in credit unions. The idea of a member led and guided cooperative is so passe "they" say. But, as you know, talk is cheap these days and even the truth is becoming scarce.
Credit committees and loan review committees have been a cornerstone of credit union principles and practices from "Day 1" - part of the original charter and bylaws of every credit union, still a part of federal and state credit union laws. The idea behind a credit committee - a member-volunteer led loan review and appeal board - was sound and simple. Each member loan request deserved a thorough and fair review by the credit union - who could argue with that idea? Real flesh-and-blood neighbors and co-workers are at the heart of every loan request. The loan is important to the member; the member is not there asking, just for the fun of it.
Expert lenders know that a loan decision involves more than just "crunching the numbers"- amateurs don't. You can't listen to numbers. A credit committee gives members the chance to explain, to clarify, to be heard. A credit committee gives the credit union a chance to listen, to make sure the best loan decision is made. Is there a downside to a second opinion, an open dialogue, a concerned discussion - with a member-owner, asking for help?
Sorry, almost forgot. Wanted to tell you a brief story about one of SECU's past volunteers, Howard Petrea. Do you have time to listen?
Mr. Petrea taught mathematics for almost forty years at N. C. State
University in Raleigh. He was husband, father, veteran, patriot,
championship bridge player, raconteur, scholar, beach comber,
church-goer, citizen, teacher, volunteer - and more. Howard
Petrea was a child of the Great Depression and never borrowed money to buy anything in his life. Despite that view, he volunteered to serve on the SECU Credit Committee with insight and compassion for nearly
two decades.
Some people, in
the way they conduct their personal lives, set standards for the rest
of us. These are the folks we admire and respect; the folks we strive to
emulate; the folks we "look up to." Howard Petrea was one of those people.
This type of
individual seems to view life a little differently than the rest of us.
They're understanding and patient when we fail. They share our
excitement when we succeed. To them problems are opportunities. To them a
glass is never half-empty, it's always half-full. They reach out; they
lift up; they can always laugh; they truly care. These folks give - and
then they give some more. Howard Petrea was one of those people.
As a university math professor, Howard Petrea knew how to "crunch the numbers", better than most. But since he was no amateur, he knew there was something more to the equation of life; and therefore he volunteered his time to listen - to listen to the whole story. Howard
Petrea meant a lot to countless SECU members in need of special
attention, in need of someone to listen. Howard Petrea was one of those
people.
After 85 years of highly successful results, the SECU Legacy Board in 2021 dispensed with the statewide member loan review committees at SECU. The Board evidently felt that volunteers had become a problem, a liability, and no longer
understood the "complexities" of a modern day credit union. After all, what does a member-volunteer know about loans anyway? And besides, those loan review committees required too much extra time and effort. A thorough and fair review, the value of a second opinion didn't necessarily have to be "Priority 1", did it?
The Board evidently decided, they simply no longer had time to listen... to SECU members.
😎 Dedicated credit union volunteers are an asset and a resounding advantage to a "unicorn" credit union.
... wonder if "anyone" is listening! Esse Quam!
This post brings back some memories. I interacted with the Loan Review Committee my whole SECU career. When the only LRC was in Raleigh for the whole state often times those LRC volunteers would meet for 3 or 4 hours to review 50, 60 sometimes close to 100 loans. What a great group of folks - Joe Creech, Jane Cocks and George Everett just to name a few more that served for many years. They thought it was critical that every member got a fair shake by their member peers. And if the member was still denied after LRC there was little doubt everything possible had been done.
ReplyDeleteAnd don’t forget if the member was denied the first time by LRC they could then request a personal appearance and look everyone in the eye to explain their situation. It was hard work but it was special - a lot of “D” and “E” paper folks got helped and paid back every cent because their peers gave them a chance that a credit score would not have. That is a credit union doing what it was meant to do.
The Amateur 8 on the board need to go before they ruin the rest of our cu. look at all they have accomplished
ReplyDeleteI would like to see the chargeoofs on these.rose colored glasses.
ReplyDeleteA good example of "glass half empty", amateurish thinking.You obviously didn't take Mr. Petrea's math class.
DeleteIf you approved 20 credit committee loans and 19 repaid as promised, 1 didn't (a 5% chargeoff ratio) were your glasses non-rosy?
If you would deny 19 members in fear of the 1 loss you would make a poor credit union lender. And, you would not make it at a bank either, because you let the profitable 19 go somewhere else!
You must be in collections. If so, how about getting busy, charge offs used to be around 1/2% at SECU and now losses are soaring!
Will give you the secret to solving that problem... stop making bad loans!
That's what causes losses you know.
I try not to look at members as profitable or not since we are a not for profit organization.The evaluation is do they have the ability to pay and do they have a good payment history with others. One of the things that I appreciate about SECU is that we lend to many members that other financial institutions do not but there is of course a risk when doing that.
DeleteCould anyone answer who Audits Loan Admin? Who Audits their collection efforts? Who’s held responsible for their poor performance? They’re quick to point a finger and talk about leadership but I don’t see any coming from Loan Admin.
DeleteCorporate audit
DeleteWas asked if the "5% loss ratio" was just an example? Yes.
DeleteThe Board won't willingly release the actual loss data by type of loan, credit score, rate, etc. Not sure what harm they feel that would cause. There is no personal, private data included in this type report.
From past experience can confirm the information already exists, is readily available, easy to extract/sort in 100's of different formats.
The "aggregate bad news" on loan performance is highly visible in the financial reports...greater detail might help solve some problems.
"A professional; makes it look easy, an amateur thinks it is."
ReplyDelete"The Board evidently decided, they simply no longer had time to listen... to SECU members."
ReplyDeleteWhat a telling statement ... I guess there is some truth left in the world ...
BEN MCLAWHORN…how quickly you’ve forgotten!!
ReplyDeleteBen joined the board after the LRC was dissolved.
DeleteAnd hasn't done a damn thing since. Triple shame, now a coconspirator.
Delete