😎 See if this doesn't sound familiar [link to entire article]:
From Politico 2/24/2024: In 2018, Ed Pierson decided that he could no longer work as a senior manager for Boeing’s 737 MAX program.
"At the company’s production facility in Renton, Washington, he had watched as employee morale plummeted and oversight and assembly procedures faltered. ... then fatal MAX 8 crashes occurred in 2018 and 2019. Five years later, after a door plug blew off of a 737 MAX 9 in the middle of an Alaska Airlines flight last month, Pierson is again trying to sound the alarm.
I have always had the greatest respect for the airplane products that The Boeing Company makes. I had no reason ever to doubt it. And then I started working in the factory. I had been around airplanes my whole career. I flew airplanes in the Navy. You go into the production environment, and you’re like, “Oh, my God, I had no idea it was this complex.” It’s stunning how complex it is. At first, I didn’t understand how all that came together. And it gave me a great respect for the people that were building the plane — it’s incredibly impressive to see. And then everything started to change in 2017 and into 2018.
I realized how the leadership was treating employees — very disrespectfully, very embarrassing. Standing up in front of teams and just calling them out, and it was horrendous. I thought, this is not a healthy environment to build airplanes. I can’t support this as a senior manager. I just felt this was really wrong
The leadership doesn’t get down there and get involved with the people that are building the products. They don’t value the engineers, they think the engineers are replaceable. You can’t take a 20- or 30-year employee and just dump them off to the side and think that you’re going to find somebody off the street that’s going to be able to do what that person does.
Boeing’s board of directors — they have a fiduciary responsibility to make sure that their products are safe, and they’re not in touch. They’re not engaged. They don’t visit the sites. They don’t talk to the employees. They’re not on the ground floor.
But one thing’s for sure: Continuing to fly them, completely disregarding the root causes of these problems, not admitting that these problems exist ... — none of that’s going to make anybody safe."
Ed Pierson: ‘I’m Not Trying to Cause a Scene. I Just Want to Get Off This Plane.’... Amen!
Hits home
ReplyDeleteSinking yachts and crashing planes....
ReplyDeleteWow…this is a great example!!! And the actions and culture created by the current SECU board and “leadership” are just as dangerous to the foundation of the credit union.
ReplyDeleteIt's almost like SECU's Legacy Board and Hayes/Brady read Boeing's playbook and said, "This looks like a good idea."
ReplyDeleteGood grief...
Been there done that, got an SECU T-Shirt on my way out the door ...
ReplyDeleteWho is the Secretary of Transportation and why don't they provide oversight, you know the kind SECU has... ;)
ReplyDeleteIn "The Economist" too: "This indicates a pattern of poor workmanship over which Boeing should have had better oversight. The bigger problem is that it reinforces the impression that it has lost its way"
ReplyDeleteLosing one's way is always costly...
Because nobody is ever held accountable anymore ... they always have an excuse ...
DeleteAnd management can't seem to 'Do the Right Thing". It's a recipe for disaster whether it's planes or financial services for 2.7 million members!
Well their stock has sure taken a hit over the last 5 years, you would think management would be shown the door so they could go 'find their passion elsewhere'!
ReplyDeleteNow if we can just have 'ours' find theirs in the banking
industry ... we could get OUR doors repaired!
This is exactly what is happening in the contact center. In the last 12 months they took away the four on four off schedule and put us on a schedule last summer where we had to work every weekend, either Saturday or sunday. And then in September we had to do shift bidding. Employees who had had the same schedule for years were suddenly forced to work over the weekend or on a shift that they did not want. We were promised that there would be shift fitting again last month so that people could get better schedules but that has been put on hold for the time being. You can't treat people like this, it is not fair to tell folks that they will have to change their schedule every 6 months. Once again thank you so much Jared for thinking more about the bottom line then the well-being of long time employees.
ReplyDelete"...we had to work every weekend, either Saturday or sunday"
DeleteMgmt needs to ask themselves would 'they' do this and for how long?
"...we had to do shift bidding."
This sounds like Hunger Games ...
Hold on to your hat - Jared ain't done 'transforming' MSS just yet. New career paths are supposedly coming this month, with new titles, job descriptions, salary grades (senior FSOs, prepared to be sent back to salary grade 8, and kiss goodbye to any future raises!).
DeleteAnd I'm sure Jared will have made sure the new titles for phone employees are something demeaning/less prestigious than what they have now.
That way when the current crop of MSS employees quit, they can hire in new ones on much lower salaries, hurrah!
But don't worry, soon NICE (Jared's former employer, let's not forget) will soon be rolling out more AI features that will be able to tell if you're not speaking cheerfully enough on the phone (with a corresponding 'sentiment' metric that will be used in your seemingly constant performance reviews).
Big Brother is watching, and happiness is mandatory!
'Do More with Less' ... wink wink ... AI will replace everyone if they have their way, and Jared will be the Fat Cat that ate the canary ... (and the 10 extra lunches for those employees' they ran off)
DeleteWe are experiencing extreme call volume ... your call will be answered in approximately 5 days ...
The lending and mortgage contact centers as well as the branches should be very worried. All of these changes to MSS will be rolled out across the company. This is why people should be standing up now and not letting this go any further. We need management to show some backbone and say that enough is enough.
DeleteGood luck hiring new folks and then pay them less to do MSS work-10 systems just to accomplish one or two member requests--who is going to train them to learn all the systems used each day? Not to mention “cheerfully” doing it-and training a new person to take a mortgage application over the phone, yeah good luck with that!
DeleteShift bidding sucks. It needs to be buried and done away with. The 4on4off schedule is supreme compared to what they are offering MSS now. Why downgrade the schedule and make this a less attractive place to work? Oh I know why….$$$…. You’re pathetic Leigh. I expected better from you. Can’t wait for the day you RESIGN
DeleteBTW, "professionals" always make the complex and difficult tasks look easy ...
ReplyDelete(I wanted to fly a plane also until I seen the cockpit) :/
That's why some "professionals" can lie while making it look effortlessly!
Been with SECU almost 20 years, I’ve never had our RSVP visit our office. Hunger Games for real.
ReplyDeleteWhy, oh why, has our SECU turned into this? Why has the legacy board allowed this to happen? Just why?? Everything is all to pieces and employees are suffering the consequences of greed while trying to smile in the face of our membership. I prayed and prayed that Jim would leave - that he would be exposed for all his terrible leadership antics & choices and he was. Now I've moved on to praying Poor Leigh and the Legacy 8 will just go. Leave. Get out. Let us begin rebuilding and taking OUR credit union back for OUR membership. Nobody respects them at this point. Harsh? Yes. Truthful? My parents didnt raise a liar.
ReplyDeleteSinking, crashing, lost whatever metaphor suits your fancy. . Mediocrity through incompetence. Bob Brinson, McKinley Wooten, Leigh Brady were all at SECU in its heyday. They are the worst of this lot because all three know better. Knaves All Three. Turn 'em out!
ReplyDelete