I’m done with this admin. Screw the silly minor league games. And to hell with your yacht parties! Pay us more money so we can feed our families!!! This is crazy!
All THIS ^ while our Members struggle to pay their utility bills and buy groceries. So infuriating! Please Board, get this poorest excuse for a CEO out of our Credit Union now.
This is such a bad look. Disappointed. How do you justify this when employees have been begging for pay raises to make ends meet? How? “People helping people” “Do the right thing” “There is a difference”. This is not the secu I grew up loving.
The Jim Hayes, SECU CEO formerly of NCUA, Wescorp and AFCU does not need to justify himself to any lowly credit union member or employee. You need to retrain your thoughts, SECU's Culture Department will help you. #DEI
Employee appreciation? I guess the peasants just get pizza parties and tickets to see their local minor league team that nobody wants to see. That are usually like 5 bucks anyways. Meanwhile the 1% get yacht parties and god knows what else! How stupid to post that? Especially all the criticism they have taken? Yea let’s post pictures of our yacht party! People helping people! What a joke. I’m so sick of this.
Why did SECU implement Risk Based Lending and give us higher auto rates? Just got our answer in these pictures, most of us have never seen a yacht - much less partied on one. Where did the SECU we all loved go? Happy sailing, I am looking for another credit union!
SECU implemented risk based lending so Mark Coburn, EVP - Director of risk based lending can give a thumbs up and vicariously enjoy the yacht party wishing he was there too having an awesome evening. After all it's his department's handiwork that's raking in some serious dollars charging members outrageously.
This is what happens when the CEO with bad leadership encourages the employees to be active on social media. So much for being a humble organization with slow and steady growth. Someone get Haze outta here and all the new “C-Q” higher ups that only talk about their experiences from their “past life” at other organizations.
Lol. Their past life "experiences" are so memoir worthy that they have all descended on SECU to impart some of that picture worthy "awesome" knowledge to us ignorant low life bumpkins.
I guess it’s hard to comprehend that people actually sent us their mamas, their spouses, their kids, their grandkids, their friends, etc., without cheesy social media posts. Our members knew that we would help them and they put their trust in us. I’m not saying we shouldn’t have a social media presence, but it needs to be about our members who are the entire reason for SECU existing. We used to be so much better than industry standard. We had an amazing culture. Employees felt valued and we took so much pride in helping others and it showed. That’s what we are losing here. Our competitive edge was our willingness to serve and knowing SECU would support us as employees as long as we did the right thing. Our leadership never acted like they were a class above the rest of us, because like us, they were there to serve.
Scary what can change in less than 2 years. Employees are afraid to speak up for fear of freedom counseling.
Please Board Members - if you do nothing else read post above June 11 @ 10:21am and let those words sink in. No one knows the damage done to this credit union but those employees who have served us and this state for years. New is not always better. Why the changes in an organization that has always led from the front?
The membership and assets didn't grow to almost 3 million and 53+ billion because the membership watched an ad on TV or on the streaming service apps. It's because they saw the end results - the bottom line on the financial statement.
These smart alecks thought ads would make people line up outside the door like a black Friday deal. For someone who prides themselves as being hip and hop with the latest technology and youth, these guys are so dumb. The youth these days DON'T care for ads. For that matter neither do the adults.
Duh! Who is the smarty pants here? The world has shrunk into a small mobile device these days guys. You think people find out about the products and services offered through ads?
Don't blame these people, they are just following the New Direction of the New Jim Hayes and Emma Hayes culture for SECU employees. It's Not about the Members, it's about Us! We are the Superior beings in this credit union and if you don't believe us, here's the selfies to prove it. #TeamSECU
If this guy and others who partied and liked the post are reprimanded that would be the joke of the day. It would be the joke of the 'day' cause the joke keeps changing every day with the hazy nonstop bumbling.
You kidding, all these folks will probably be served lunch tomorrow by Emma Hayes, Culture Queen herself with a pep talk that goes some thing like this: Shame on those mean blog commentators if they hurt your feelings, I will have the Culture Department send out some additional training and this time require members participation as well.
Oh yeah. They have the right person to do the job already. MiaMiaMia is so good at it that she can do another 2 hour session of bullying them all. And in the end she will make you like her and everyone else around her. To top it she's going to relish doing that.
High Dollar partying paid for by our SECU dollars! And we the Members now get to talk to machines all day or get hung up on. Keep Rollin that beautiful #TeamSECU footage...what a joke
Don't give them such a hard time, they're just doing what they saw their Executive team do for the past year. Poor leadership does produce results, just not good results. Hayes is the author of confusion at SECU, this credit union has lost it's way
Need proof that this type of behavior is not only supported but encouraged by the higher ups and Executive Management? Look no further than the "thumbs up" on the post by the Sr. EVP of Loan Administration.
This Guy and many others of the Loan Admin Executives have sold the Members out for their own personal gain. I wanna be like Hayes, mission accomplished. But it will be remembered.
I've spent 9 years trying to figure out how Coburn has remained employed at SECU outside of his superhero ability to take credit for others' success (women) and throw them under the bus when he's feeling pressured on an initiative. So basically this latest "like" example of his obliviousness should surprise exactly no one. Also, good luck to the employees in that branch. Next week should be exciting for you.
All those years and dollars spent on excellent SECU Employee Education going down the drain, because this Administration wants to dumb their employees down. Can't imagine a better example to show it's working. Posting this was a dumb mistake by this VP and all those Executives offering thumbs up on LinkedIn. You may have impressed Jim Hayes but not your Members. Next time, think about whose opinion matters most?
We only got to see the name of our esteemed EVP of Lending's name in the likes. Wonder who all were drinking the Kool-Aid to party and like the Li'c'kedIn post? That would be an interesting study of its own.
UNBELIEVABLE! This is the member's money! And you're flaunting this "stuff" in their face! No shame! What has happened to the Credit Union?? There are members that struggle to put food on the table and SECU is already charging them double their prior interest rate and now this!! It's sickening...
Many SECU Legacy employees can remember paying for our Branch/District Christmas parties out of our own pocket and were happy to do it. Yes, just because you can do it, doesn't mean it should be done. Being held Accountable to the Members and Their Money was (past tense) the SECU culture before Hayes and Associates entered the picture.
This is extremely bad form. Wasting member’s money!!! It’s bad enough that employees come in to work looking like they are headed to the beach or the garden. It’s utterly insane to be encouraged to waste our members money like this. We have to find a way to wake up “this board”!!
Got to give it to these guys. They know how to party luxuriously. Sanderling, Hawaii, yachts, first class plane rides..... They are appreciating that we let them in at the top level with no one to answer to.
There are over 550 members waiting in the queue right now. I've worked at the Contact Center for 7 years and I have never seen it anywhere near that high. And it's not even the end/beginning of the month or anything that would normally make us busier than normal other than it being a Saturday. I haven't had a pay raise in over 3 years. My schedule just changed that makes me work more days/ have less days off, worse hours in the day, my workload has increased exponentially, I will have to work every weekend now, I can never expect to take any PTO off without having to use significantly more than I used to for the same number of days off, but THEY ARE OUT HERE PARTYING ON A YACHT??!~??? This is getting so beyond ridiculous. I would encourage any and every employee and member to look into attending the annual meeting this year, assuming they don't bar us lowly workers from attending.
EVP - Director of Loan Origination & System Operations, SECU, SERIOUSLY? You liked THIS party? You like THIS culture? Damn you and all those who partied and liked. YOU can party this hard because of employees like - "READ ABOVE". Can this get anymore sadder than this?
These photos are part of the "make this the best place to work" propaganda. Post it on LinkedIn and they will come. But, that only applies to some. You know, not you.
At the new SECU, some employees are just more important than others. Just like the members. Looking at you, A-paper friends!
That H&R Block guy has really done a number on the Contact Center. There is a simple little thing called good member service these new hires will never understand. Hang in there Contact Center, all this can be remedied when & if the Board decides to do the right thing
Does Jared have any financial ownership/kick back in this new system? Seeing that he worked for NICE and brought it to HR Block and now he has brought it here. Wish we new if this was any conflict of interest.
Do wrong and it will be found out. Looking forward to the Day all those involved in the conflict of interest dealings with their outside partners will be revealed.
Do not give up! Keep holding fast to your SECU character, integrity and pride - although it is being tried right now - the old SECU values and focus on the Members will prevail in the end. What these folks are selling can be found anywhere, let them be the ones to leave. #SECU There is a Difference
550 Members waiting in que means 500 Members needing help. Tell us again what a wonderful job this CEO Hayes and all those others he brought in is doing for us. Give us our SECU employees who cared back, send these others back to where they came from.
Might be nice to do a side-by-side. Auto loan rates on one side, deposit rates on the other and the yacht in the middle. "Serving" the NC State Employees.
For years as employees we never even ordered lunch for our teams as we have always considered it the members money. Lunch is literally brought into the Creedmoor building pretty much everyday for one group ,vendor or another and I do not mean sandwiches! An email is sent about leftovers… I guess to appease the ones not privy to the actual meal!
I feel like WRAL needs to do a story, this is wrong on so many levels, a lot of our members can't pay for groceries...and they are blatantly flaunting spending those members money on a yacht party! And why is the board approving this wastefulness???!!
Extreme disrespect and disregard for our members. SECU used to be the epitome of class and distinction, savvy, budget-minded, honest, respectful, respected, trusted and trustworthy. On many levels the “new” SECU makes me extremely sad and heartbroken. On other levels I’m simply infuriated. Can someone please rein in this disgusting behavior and fire everyone associated with it?
The New SECU 2023, the place where poor judgement abounds. This is what happens when your CEO continually promotes foolishness instead of service for their Members.
Members can be assured there are many, many SECU Employees still there who will never lower their standards to the Hayes ways. Their allegiance remains toward doing what is best for us. And if the SECU Board will see fit to make the necessary corrections and remove those who are destroying our credit union. Place the right person from within SECU in the CEO position. Allow these Employees to get back to doing what they do best, which is serving us in the manner SECU has provided many of us since early adulthood. This is so unfair for the members and the good employees at SECU. The credit union belongs to us. I don't understand why this is having to be repeated over and over by members and employees to the Board, day after day, and these 11 individuals have still not acted to correct their costly mistake and avoid further damage to our credit union.
No wonder the honorable CIO Bomba(stic) keeps saying 'BUSINESS' all the time. It's just regular business and what's wrong with a little give and take? After all it's the 'industry standard'.
Remember the first time we heard that phrase? They were stopping Member Photos on debit cards, because that is not industry standard. Members are still upset they no longer have this as a second form of photo ID. Giving members what they want is much more important than following banking standards. If you want to go by those standards, there may be some very good banks hiring.
Bomba is a Banker and always will be, no credit union philosophy in him. With all due respect to First Citizens Bank, we (SECU) are not the same and don't have any aspirations to be a bank. Big difference in People helping People -and- People making Stockholders richer. Not the same.
Ha! Banks weren't humoring these endless money pits. After realizing their real worth, people like Bombastic weren't given the promotion they thought they deserved. That's why they all came running to SECU, which has money, trust from both ends - members and employees after 85 years of immaculate and virtuous reputation, and NO ONE to control them. They cannot make this big of a splash elsewhere. To have a luxurious lifestyle the first item on their agenda: Surrounding themselves with like-minded peons, dismantling and causing chaos which they are effectively succeeding at. They are NOT going anywhere on THEIR own unless they are kicked out.
Looking at the mess SECU is going through, bet First Citizens Bank is having a sigh of relief that Bomba got out and took his cronies along with him refusing to sign the Non-Compete agreement. Good for them.
BUT they are our headache now and not theirs anymore. ðŸ˜ðŸ˜” Some visionaries they are. Right inline with Gym boy's.
OMG this is like the Wolf of Wall Street! Is this why the money market rate is so low??? I had to move all my money out to other places offering 4-5% on savings accounts. I hope that yacht can float because SECU is sinking. Is this what risk based lending is financing? Would love to see the Duck and Hawaii pics.
Unfortunately a few Legacy employees have been sucked in by new titles, additional money, the goody bags, the all expenses paid conferences and vendor trips and the accolades from the Head Narcissist. It's sad really - kinda hope the Kool-Aid goes sour on you.
But really proud of all the folks keeping the faith and holding on to the Real Culture that puts members first.... and waiting for a change to this craziness.
Sorry SECU this isn't a Wall Street crowd you cater to, these are hard working state employees ... you "should" be ashamed of your actions. Do you remember "Do the right thing"... "There is a difference" the legacy folks should but the new ones never learned it.
so what will be the boards response to this be ... crickets ...... and do you know why? Because they are all in line with it .... no "diverse" thinking among this group nobody sayin, Hey wait this isn't our money. Were all employees invited? you know the "inclusion" part? and can we all partake in these benefits (food, drinks ... etc? you know the "equity" part!! nope because all that stuff is just a farce... this is how socialist regimes behave. These people at the top aren't concerned with others .... matter of fact you should be fired if you don't fall in line. Members, just shut up we know what's best!
SECU Members getting a glimpse of how our credit union money is being spent by this Administration. Definitely not on the Members. They're giving us lower deposit rates and higher loan rates, less services, longer wait times, our calls going to machines instead of live employees. Hayes may get away with ordering his employees to get on board with his stupid changes but we are not his employees... We are the owners of this credit union and we have had enough of Jim Hayes here in N.C.
Then please share this blog and help the employees who cannot speak out against Haze & his cronies. We'd like to keep our jobs since we have families to feed but we'd also like to be able to serve the membership fairly and efficiently like we used to!
Board, do you see these words? ^ Good hard working honest credit union employees who have taken care of us for years down at our local branches are in fear of losing their jobs because they will not bend to the despicable ways of this CEO? He is running our credit union into the ground and you are his accomplices.
Another waste of money Emma Hayes Chief CultureOfficer . So narcissistic . Check out her LinkedIn. Constantly getting some reward for what??? For getting hired? She sure is never at work. Constantly flying “First Class” around the country collecting all her awards. Can someone tell me what she has actually done to get all these awards!!!!!
This delicate dance of appearing saint-like while indulging in less than altruistic pursuits behind closed doors is nothing short of modern-day propaganda, Jim. But remember, our credit union isn't a golden goose, just a humble nest egg for people who blindly trust. Let it be so that his reign will end, and it’ll be end in catastrophe.
Maybe we finally hit an inflection point. Now we may see employees think before they seek attention on LickedIn.Such a waste of time that could be spent in a much better place.
They are just playing follow their Leader Hayes. And Coburn, not there in body but with them on the yacht in spirit, he's probably hoping to be invited on the Hawaii trip. Be sure to pack the cash gun Mark. Thumbs up.
"Awesome"... that's sort of a titanic revelation to a lot of SECU members! 
Where is my party or the others? We actually do the work? Why are you spending our members money to party?
ReplyDeleteI’m done with this admin. Screw the silly minor league games. And to hell with your yacht parties! Pay us more money so we can feed our families!!! This is crazy!
ReplyDeleteAll THIS ^ while our Members struggle to pay their utility bills and buy groceries. So infuriating! Please Board, get this poorest excuse for a CEO out of our Credit Union now.
ReplyDeleteI just don’t know how they sleep at night. Meanwhile their fellow workers are struggling to make ends meet. Just cruel
ReplyDeleteThe New Culture for SECU employees....Doing the wrong thing and flaunting it on LinkedIn. Just cause you can do it, should you?
ReplyDeleteThis is such a bad look. Disappointed. How do you justify this when employees have been begging for pay raises to make ends meet? How? “People helping people” “Do the right thing” “There is a difference”. This is not the secu I grew up loving.
ReplyDeleteThe Jim Hayes, SECU CEO formerly of NCUA, Wescorp and AFCU does not need to justify himself to any lowly credit union member or employee. You need to retrain your thoughts, SECU's Culture Department will help you. #DEI
DeleteEmployee appreciation? I guess the peasants just get pizza parties and tickets to see their local minor league team that nobody wants to see. That are usually like 5 bucks anyways. Meanwhile the 1% get yacht parties and god knows what else! How stupid to post that? Especially all the criticism they have taken? Yea let’s post pictures of our yacht party! People helping people! What a joke. I’m so sick of this.
ReplyDeleteOne time I received a plastic ring with googly eyes on it and a business card that said “Thank you” for SECU employee appreciation. Right on brand.
DeleteWhy did SECU implement Risk Based Lending and give us higher auto rates? Just got our answer in these pictures, most of us have never seen a yacht - much less partied on one. Where did the SECU we all loved go? Happy sailing, I am looking for another credit union!
ReplyDeleteSECU implemented risk based lending so Mark Coburn, EVP - Director of risk based lending can give a thumbs up and vicariously enjoy the yacht party wishing he was there too having an awesome evening. After all it's his department's handiwork that's raking in some serious dollars charging members outrageously.
DeleteSail that baby up to Duck so you can meet this Board .
ReplyDeleteDuck is past history. They have moved on now. They can keep sailing and partying until they can pinpoint the next location.
DeleteThis is what happens when the CEO with bad leadership encourages the employees to be active on social media. So much for being a humble organization with slow and steady growth. Someone get Haze outta here and all the new “C-Q” higher ups that only talk about their experiences from their “past life” at other organizations.
ReplyDeleteLol. Their past life "experiences" are so memoir worthy that they have all descended on SECU to impart some of that picture worthy "awesome" knowledge to us ignorant low life bumpkins.
DeleteI guess it’s hard to comprehend that people actually sent us their mamas, their spouses, their kids, their grandkids, their friends, etc., without cheesy social media posts. Our members knew that we would help them and they put their trust in us. I’m not saying we shouldn’t have a social media presence, but it needs to be about our members who are the entire reason for SECU existing. We used to be so much better than industry standard. We had an amazing culture. Employees felt valued and we took so much pride in helping others and it showed. That’s what we are losing here. Our competitive edge was our willingness to serve and knowing SECU would support us as employees as long as we did the right thing. Our leadership never acted like they were a class above the rest of us, because like us, they were there to serve.
DeleteScary what can change in less than 2 years. Employees are afraid to speak up for fear of freedom counseling.
Please Board Members - if you do nothing else read post above June 11 @ 10:21am and let those words sink in. No one knows the damage done to this credit union but those employees who have served us and this state for years. New is not always better. Why the changes in an organization that has always led from the front?
DeleteThe membership and assets didn't grow to almost 3 million and 53+ billion because the membership watched an ad on TV or on the streaming service apps. It's because they saw the end results - the bottom line on the financial statement.
DeleteThese smart alecks thought ads would make people line up outside the door like a black Friday deal. For someone who prides themselves as being hip and hop with the latest technology and youth, these guys are so dumb. The youth these days DON'T care for ads. For that matter neither do the adults.
Duh! Who is the smarty pants here? The world has shrunk into a small mobile device these days guys. You think people find out about the products and services offered through ads?
What next now? Insta influencers?
Oh geeze, you prob just gave the marketeers an idea.
DeleteI hope they do run with this idea. We can roast these marshmallows over a good camp fire 🔥🔥🔥
DeleteDon't blame these people, they are just following the New Direction of the New Jim Hayes and Emma Hayes culture for SECU employees. It's Not about the Members, it's about Us! We are the Superior beings in this credit union and if you don't believe us, here's the selfies to prove it. #TeamSECU
ReplyDeleteIf this guy and others who partied and liked the post are reprimanded that would be the joke of the day. It would be the joke of the 'day' cause the joke keeps changing every day with the hazy nonstop bumbling.
DeleteYou kidding, all these folks will probably be served lunch tomorrow by Emma Hayes, Culture Queen herself with a pep talk that goes some thing like this: Shame on those mean blog commentators if they hurt your feelings, I will have the Culture Department send out some additional training and this time require members participation as well.
DeleteOh yeah. They have the right person to do the job already. MiaMiaMia is so good at it that she can do another 2 hour session of bullying them all. And in the end she will make you like her and everyone else around her. To top it she's going to relish doing that.
Delete#MamaMia
DeleteHigh Dollar partying paid for by our SECU dollars! And we the Members now get to talk to machines all day or get hung up on. Keep Rollin that beautiful #TeamSECU footage...what a joke
ReplyDeletePlease monitor how long it takes for this Ad to be pulled from LinkedIn and placed on the shelf beside maybe that Superbowl ad?
ReplyDeleteAlready gone 😳
DeleteLOL-just goes to show they are reading this blog!
DeleteOoh... Too bad. This has been captured for eternity unlike the paid for but NEVER aired Superbowl ad.
DeleteHaze definitely ain't A-paper leadership and this board is bankrupt
ReplyDeleteDon't give them such a hard time, they're just doing what they saw their Executive team do for the past year. Poor leadership does produce results, just not good results. Hayes is the author of confusion at SECU, this credit union has lost it's way
ReplyDeleteNeed proof that this type of behavior is not only supported but encouraged by the higher ups and Executive Management? Look no further than the "thumbs up" on the post by the Sr. EVP of Loan Administration.
DeleteThe evp of risk based lending is who we're referring to on likes, Mark Coburn, Typical arrogance
DeleteThis Guy and many others of the Loan Admin Executives have sold the Members out for their own personal gain. I wanna be like Hayes, mission accomplished. But it will be remembered.
DeleteI've spent 9 years trying to figure out how Coburn has remained employed at SECU outside of his superhero ability to take credit for others' success (women) and throw them under the bus when he's feeling pressured on an initiative. So basically this latest "like" example of his obliviousness should surprise exactly no one. Also, good luck to the employees in that branch. Next week should be exciting for you.
DeleteAll those years and dollars spent on excellent SECU Employee Education going down the drain, because this Administration wants to dumb their employees down. Can't imagine a better example to show it's working. Posting this was a dumb mistake by this VP and all those Executives offering thumbs up on LinkedIn. You may have impressed Jim Hayes but not your Members. Next time, think about whose opinion matters most?
DeleteWe only got to see the name of our esteemed EVP of Lending's name in the likes. Wonder who all were drinking the Kool-Aid to party and like the Li'c'kedIn post? That would be an interesting study of its own.
DeleteThe rsvp liked it. He’s also the one holding the cash gun!
DeleteIt started at the Top and is working it's way down...can we get some parental controls on our credit union before it's too late for us members?
ReplyDeleteBoard of Directors, you have allowed this ship to begin sinking and you only have a limited amount if time to throw out the life preservers.
ReplyDeleteUNBELIEVABLE! This is the member's money! And you're flaunting this "stuff" in their face! No shame! What has happened to the Credit Union?? There are members that struggle to put food on the table and SECU is already charging them double their prior interest rate and now this!! It's sickening...
ReplyDeleteA selfie of the new secu
ReplyDeleteMany SECU Legacy employees can remember paying for our Branch/District Christmas parties out of our own pocket and were happy to do it.
ReplyDeleteYes, just because you can do it, doesn't mean it should be done. Being held Accountable to the Members and Their Money was (past tense) the SECU culture before Hayes and Associates entered the picture.
This is extremely bad form. Wasting member’s money!!! It’s bad enough that employees come in to work looking like they are headed to the beach or the garden. It’s utterly insane to be encouraged to waste our members money like this. We have to find a way to wake up “this board”!!
ReplyDeleteGot to give it to these guys. They know how to party luxuriously. Sanderling, Hawaii, yachts, first class plane rides..... They are appreciating that we let them in at the top level with no one to answer to.
ReplyDelete#NewSECUTeamAppreciation
#DamnOldSECU
#GottaShowThemLegacy
#LifeCouldBeThisGoodLegacy
#IfOnlyYouListenToUsLegacy
#OpposeHireFire
#ComplyHirePromote
#SECUChilling
DeleteOh no no no. Don't upset Hazy. It's
Delete#TeamSECUChilling
There are over 550 members waiting in the queue right now. I've worked at the Contact Center for 7 years and I have never seen it anywhere near that high. And it's not even the end/beginning of the month or anything that would normally make us busier than normal other than it being a Saturday. I haven't had a pay raise in over 3 years. My schedule just changed that makes me work more days/ have less days off, worse hours in the day, my workload has increased exponentially, I will have to work every weekend now, I can never expect to take any PTO off without having to use significantly more than I used to for the same number of days off, but THEY ARE OUT HERE PARTYING ON A YACHT??!~??? This is getting so beyond ridiculous. I would encourage any and every employee and member to look into attending the annual meeting this year, assuming they don't bar us lowly workers from attending.
ReplyDeleteEVP - Director of Loan Origination & System Operations, SECU, SERIOUSLY? You liked THIS party? You like THIS culture? Damn you and all those who partied and liked. YOU can party this hard because of employees like - "READ ABOVE". Can this get anymore sadder than this?
Delete#DamnMembersAndEmployees
#SoldMySoul
Some branches are hiring. Come on over.
DeleteThese photos are part of the "make this the best place to work" propaganda. Post it on LinkedIn and they will come. But, that only applies to some. You know, not you.
DeleteAt the new SECU, some employees are just more important than others. Just like the members. Looking at you, A-paper friends!
That H&R Block guy has really done a number on the Contact Center. There is a simple little thing called good member service these new hires will never understand. Hang in there Contact Center, all this can be remedied when & if the Board decides to do the right thing
DeleteDoes Jared have any financial ownership/kick back in this new system? Seeing that he worked for NICE and brought it to HR Block and now he has brought it here. Wish we new if this was any conflict of interest.
DeleteDo wrong and it will be found out. Looking forward to the Day all those involved in the conflict of interest dealings with their outside partners will be revealed.
Delete"Make this the best place to work"
DeleteSad thing is, SECU was always the Best place to work until This Board brought Hayes and Hayes to the mix.
Working at SECU was the best job I ever could have wanted, until all this. I’m not giving up. Our members need us.
DeleteDo not give up! Keep holding fast to your SECU character, integrity and pride - although it is being tried right now - the old SECU values and focus on the Members will prevail in the end. What these folks are selling can be found anywhere, let them be the ones to leave.
Delete#SECU There is a Difference
550 Members waiting in que means 500 Members needing help. Tell us again what a wonderful job this CEO Hayes and all those others he brought in is doing for us. Give us our SECU employees who cared back, send these others back to where they came from.
DeleteYou can attend, but you'll need to use your PTO. Oh but someone is already off, so no you can't. Nevermind.
DeleteIn my decades as an SECU member this is a new low.
ReplyDeleteIs ANYBODY in charge?!?! Where are the grown-ups??
This needs to go viral, ASAP-what a slap in the face to every member owner…no shame at all
ReplyDeleteMight be nice to do a side-by-side. Auto loan rates on one side, deposit rates on the other and the yacht in the middle. "Serving" the NC State Employees.
DeleteFor years as employees we never even ordered lunch for our teams as we have always considered it the members money. Lunch is literally brought into the Creedmoor building pretty much everyday for one group ,vendor or another and I do not mean sandwiches! An email is sent about leftovers… I guess to appease the ones not privy to the actual meal!
ReplyDeleteHow many times did we buy lunch and it come from the branches sunshine fund?!? Donations from the employees.
DeleteOh the sunshine fund...
DeleteI feel like WRAL needs to do a story, this is wrong on so many levels, a lot of our members can't pay for groceries...and they are blatantly flaunting spending those members money on a yacht party! And why is the board approving this wastefulness???!!
ReplyDeleteExtreme disrespect and disregard for our members. SECU used to be the epitome of class and distinction, savvy, budget-minded, honest, respectful, respected, trusted and trustworthy. On many levels the “new” SECU makes me extremely sad and heartbroken. On other levels I’m simply infuriated. Can someone please rein in this disgusting behavior and fire everyone associated with it?
ReplyDeleteThe New SECU 2023, the place where poor judgement abounds. This is what happens when your CEO continually promotes foolishness instead of service for their Members.
DeleteMembers can be assured there are many, many SECU Employees still there who will never lower their standards to the Hayes ways. Their allegiance remains toward doing what is best for us. And if the SECU Board will see fit to make the necessary corrections and remove those who are destroying our credit union. Place the right person from within SECU in the CEO position. Allow these Employees to get back to doing what they do best, which is serving us in the manner SECU has provided many of us since early adulthood. This is so unfair for the members and the good employees at SECU. The credit union belongs to us. I don't understand why this is having to be repeated over and over by members and employees to the Board, day after day, and these 11 individuals have still not acted to correct their costly mistake and avoid further damage to our credit union.
DeleteLadies and gentlemen, I present the stewards of your savings.
ReplyDeletethis is such a great observation in print! Thumbs Up!!
DeleteAs us old folk say - this burns my biscuits. I'm not liking the way this whole thing is shaping up. #Giveusourtiesback
ReplyDeleteNo wonder the honorable CIO Bomba(stic) keeps saying 'BUSINESS' all the time. It's just regular business and what's wrong with a little give and take? After all it's the 'industry standard'.
ReplyDelete#JustBusinessLegacy
#AnotherNewNormalSECUDay
#ThisIsHowYouPartyLegacy
Remember the first time we heard that phrase? They were stopping Member Photos on debit cards, because that is not industry standard. Members are still upset they no longer have this as a second form of photo ID. Giving members what they want is much more important than following banking standards. If you want to go by those standards, there may be some very good banks hiring.
DeleteBomba is a Banker and always will be, no credit union philosophy in him. With all due respect to First Citizens Bank, we (SECU) are not the same and don't have any aspirations to be a bank. Big difference in People helping People -and- People making Stockholders richer. Not the same.
DeleteSo much for poking fun at legacy security and doing a kick start campaign on 'new' security.
DeleteHa! Banks weren't humoring these endless money pits. After realizing their real worth, people like Bombastic weren't given the promotion they thought they deserved. That's why they all came running to SECU, which has money, trust from both ends - members and employees after 85 years of immaculate and virtuous reputation, and NO ONE to control them. They cannot make this big of a splash elsewhere. To have a luxurious lifestyle the first item on their agenda: Surrounding themselves with like-minded peons, dismantling and causing chaos which they are effectively succeeding at. They are NOT going anywhere on THEIR own unless they are kicked out.
DeleteLooking at the mess SECU is going through, bet First Citizens Bank is having a sigh of relief that Bomba got out and took his cronies along with him refusing to sign the Non-Compete agreement. Good for them.
DeleteBUT they are our headache now and not theirs anymore. ðŸ˜ðŸ˜” Some visionaries they are. Right inline with Gym boy's.
#IndustryStandardNewSECU
DeleteOMG this is like the Wolf of Wall Street! Is this why the money market rate is so low??? I had to move all my money out to other places offering 4-5% on savings accounts. I hope that yacht can float because SECU is sinking. Is this what risk based lending is financing? Would love to see the Duck and Hawaii pics.
ReplyDeleteis the yacht in this board's strategic plan?
ReplyDeleteThe yacht is the stratehic plan
DeleteIf you really want to get incensed, take a look at the #Team SECU gizmo in 2nd photo. It's called a cash gun shooter. Check it out on Amazon!
ReplyDeleteHow much money are we throwing away on #TeamSECU toys now?
DeleteI'm getting sick. This Board needs to go!
ReplyDeleteThis is sickening! I would rather go back to making 18k a year as a teller and sharing an apartment with three other SECU employees than see this!
ReplyDeleteUnfortunately a few Legacy employees have been sucked in by new titles, additional money, the goody bags, the all expenses paid conferences and vendor trips and the accolades from the Head Narcissist. It's sad really - kinda hope the Kool-Aid goes sour on you.
ReplyDeleteBut really proud of all the folks keeping the faith and holding on to the Real Culture that puts members first.... and waiting for a change to this craziness.
#TheResistance
you either get on board or get out ... that was plainly said many times. So it's easy to see who "got on board"!
DeleteNo, it’s time we get on the board and they get out!
DeleteSorry SECU this isn't a Wall Street crowd you cater to, these are hard working state employees ... you "should" be ashamed of your actions. Do you remember "Do the right thing"... "There is a difference" the legacy folks should but the new ones never learned it.
ReplyDeleteThe new/new is "We'll tell you what is right" and "This is industry Standard" no difference than banks!
DeleteGoodness People, if this pathetic CEO told you to jump off the Salisbury Street Office rooftop. Would you? Not a good look for SECU.
DeleteMaybe they will all jump and drag this CEO with them too.
Deleteso what will be the boards response to this be ... crickets ...... and do you know why? Because they are all in line with it .... no "diverse" thinking among this group nobody sayin, Hey wait this isn't our money. Were all employees invited? you know the "inclusion" part? and can we all partake in these benefits (food, drinks ... etc? you know the "equity" part!! nope because all that stuff is just a farce... this is how socialist regimes behave. These people at the top aren't concerned with others .... matter of fact you should be fired if you don't fall in line. Members, just shut up we know what's best!
ReplyDeleteIt’s interesting to see the legacy employees”like” the post. We know who is drinking the kook aid!!
ReplyDeleteAnd the legacy employees in the photos. RSVP involved and liked and management above them liked. What a shame! Hold everyone accountable!
DeleteWas Mama invited
ReplyDeleteMaybe "send us your mama" has been changed to "send us your A-paper well-off friends"
DeleteIt could also be: Send us your friends who have A-paper well-off Mamas.
DeleteSECU Members getting a glimpse of how our credit union money is being spent by this Administration. Definitely not on the Members. They're giving us lower deposit rates and higher loan rates, less services, longer wait times, our calls going to machines instead of live employees. Hayes may get away with ordering his employees to get on board with his stupid changes but we are not his employees...
ReplyDeleteWe are the owners of this credit union and we have had enough of Jim Hayes here in N.C.
Then please share this blog and help the employees who cannot speak out against Haze & his cronies. We'd like to keep our jobs since we have families to feed but we'd also like to be able to serve the membership fairly and efficiently like we used to!
DeleteBoard, do you see these words? ^
DeleteGood hard working honest credit union employees who have taken care of us for years down at our local branches are in fear of losing their jobs because they will not bend to the despicable ways of this CEO? He is running our credit union into the ground and you are his accomplices.
it's been said .... get on board or get out
DeleteTo anger an Honest person, lie to them. To anger a Narcissist, tell them the truth.
DeleteAnother waste of money Emma Hayes Chief CultureOfficer . So narcissistic . Check out her LinkedIn. Constantly getting some reward for what??? For getting hired? She sure is never at work. Constantly flying “First Class” around the country collecting all her awards. Can someone tell me what she has actually done to get all these awards!!!!!
ReplyDeleteThis delicate dance of appearing saint-like while indulging in less than altruistic pursuits behind closed doors is nothing short of modern-day propaganda, Jim. But remember, our credit union isn't a golden goose, just a humble nest egg for people who blindly trust. Let it be so that his reign will end, and it’ll be end in catastrophe.
ReplyDeleteHe who has ears, let him hear.
I just don’t know what to type anymore. I’m…typeless….money gun? Really?
ReplyDeleteCome on. Face the reality. It's a financial institution. What other kind of guns can this place have? Of course it's a money gun.
DeleteMaybe we finally hit an inflection point. Now we may see employees think before they seek attention on LickedIn.Such a waste of time that could be spent in a much better place.
ReplyDeleteThey are just playing follow their Leader Hayes. And Coburn, not there in body but with them on the yacht in spirit, he's probably hoping to be invited on the Hawaii trip. Be sure to pack the cash gun Mark. Thumbs up.
DeleteYep. Definitely pack the cash gun. #NewSECU #TeamSECU sure has cash to spend if it's for over-the-top extravaganzas.
Delete