Monday, June 26, 2023

SECU New Culture/New Direction - A Question Of Trust, Part 4

 https://reporterslab.org/wp-content/uploads/2017/01/politifact-pants-on-fire.png

  Baseline. Prior to September, 2021, SECU had an uninterrupted 85-year record of growth in assets and membership, un-besmirched by sanction or scandal.

Timeline.  🔺September, 2021 - "New/New" arrives at SECU. 🔺2022 - Chaos Ensues. 🔺October, 2022 - Annual meeting resolution🔺November/December, 2022 - Fireside Chats

🔆 Here was the question asked in the Annual Meeting resolution about the issue of merging with Local Government Federal Credit Union:

"2) Proposal to Merge Local Government FCU – SECU made an unsolicited offer to merge with Local Government Federal Credit Union. It is not clear why."

Here is the Fireside Chat video response provided by SECU Board Chairman Chris Ayers to the membership of SECU [you can find it here:  - link: Fireside Chat Highlights at SECU website]

 🔆  Chairman Ayers: "SECU never made a formal proposal to merge with Local Government Credit Union."
 

 Chris Ayers Image  A Question of Trust...

Mr. Ayers

Ever since you made that statement to the entire SECU membership - which the video indisputably documents - I have had difficulty believing anything you say - and here's why.

As mentioned in a prior post (6/24 - Part 2); during 2022, I began "receiving calls" from SECU staff, members, and former credit union colleagues expressing concerns about the new culture, new direction at SECU.  Retired, my involvement with SECU was long past. I did not solicit, nor encourage the calls.

Quite a few of those calls - starting early in 2022 - were concerns about a proposed merger between SECU and LGFCU. Many of those calls came from a wide variety of folks involved with LGFCU. Having worked with LGFCU for decades, I know well many of LGFCU staff, leaders, and Board members - both active and retired. Mr. Ayers, that proposal to merge was made by the leadership of SECU with your full knowledge and under your direction as Chair of the SECU Board of Directors. 

The proposal included substantial discussions of the fate of LGFCU staff, rebranding of SECU/CIVIC, the clear "threat" of SECU open membership to LGFCU's future, and tactics to sway the decision by the LGFCU Board. Those discussions went on from January 2022 through the early summer of 2022, until the LGFCU Board rejected merger outright. Mr. Ayers, you were directly and intimately involved with the merger proposal over this entire period.

For the record, I hope in this era of never-vanishing emails, universal digital surveillance and tracking, screenshots, and the power of cellphones to record and photograph; that you understand I'm not "guessing" about the facts in this matter. Do you want me to mention the date, time, place of conversations and meetings? How about some prompts like Taverna Agora, City Club, The Capital Grille - what was on the menu, who ordered what. Or, how about the almost unending, statewide string of emails and direct calls during this period from LGFCU EVP Dwayne Naylor (now LGFCU CEO), complaining about the coercion and intimidation being applied to LGFCU?

There are numerous, highly credible folks who have been directly and indirectly caught up with the fallout from the SECU merger proposal, who will come forward to testify as to what actually occurred. No one - including me - wants to be involved with the mess you have created at SECU and LGFCU - but they will if necessary.  You are accountable for your actions.   

Under any measure of fairness, Mr. Ayers you did not tell the truth to 2.7 million SECU members about the merger proposal made to LGFCU. Your statement was a blatant, intentional attempt to mislead. Hope these statements are succinct and not too subtle.  

Look forward to your public response - whether formal or informal - to the 2.7 million North Carolinians who have in the past put their trust in SECU. 

That is one thing which you should not have "changed".

 

  ... looks like it is time to play: "Truth or Consequences?"



 

75 comments:

  1. It just gets worse and worse. He needs to resign ASAP. Can the membership bring a petition to the Attorney General demanding this board's removal because of fraudulent behavior and neglect of fiduciary duty to the membership of BOTH credit unions? Could a caretaker board be appointed until October? Given this board's amoral behavior, is there any chance that some will resign? How has this board become so dug in with being right, when all the numbers show how wrong this board's policies are? How can this board, Chair Ayers leading the way, continue to lie their way across the state?

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    1. Don't forget this board led by Bob Brinson and Chris Ayers hired Jim Hayes, responsible for bad investments at Wescorp which led to Wescorp's failure--largest failure in credit union history, costing NCSECU 120 million. Jim Hayes then came to NCSECU and very first thing, starting making those same types of bad investments, approved by this board--led by Chris Ayers. (Mark Flening, NCSECU "this board" member took Jim Hayes to his investment club meeting! LOL) What was that 6.5 million dollar pay out to Andrew FCU all about Mr. Ayers? You've had 2 years to work up a good "explanation" for that one. "No formal buy out was made."?

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    2. It is a Lose/Lose situation for This Board. The should have resigned months ago

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    3. I still can't believe Bob Brinson would turn his back on the members and employees of SECU like this. So disappointing for me, I've always liked the guy.

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  2. Heard Brady is going on another "fireside chat" circuit to let "some people" (another invite only?) know how wonderful life is for "some People" at NCSECU. Guess it'll be Brady and Ayers this time. Will they ever talk to the membership? Will Ayers and this board publish the list of attendees so we can give our advisory board members the questions we want answered? Remember how much Ayers loves transparency... Hmm he is transparent, as a liar.

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  3. MARK YOUR CALENDARS AND SHOW UP TO LET AYERS KNOW HOW YOU FEEL!
    Our Exec team is organizing a meeting to provide opportunities for member Advisory Board volunteers to meet with and hear updates from our new CEO and member of our Executive Team and Board of Directors. The date of the meeting is July 13th in RTP. All of you should have received an invitation for this last week.

    July 13 (Thursday) – Research Triangle Park REGISTER NOW
    Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park 4700 Emperor Blvd Durham, NC 27703

    SEE IF THEY HAVE THE ARROGANCE TO HAVE POLICE THOW MEMMBERS OUT OF THE HOTEL.

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    1. See you there Chis and Leigh.

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    2. Someone said they are billing this as the "WE Are SECU" tour? Was that correct? They have gutted the credit union so badly, it has to be reintroduced across the state. Embarrassing!

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    3. Who is we in "We are SECU? Chris, Alice, Jo Anne, Bob, McKinley, Mona, Mark, Ben, Thomas, Jennifer, Stelfanie. Oh, Leigh.

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  4. Are any other meetings sceduled around the state?
    Let us know the dates and we can get plenty of members there to ask Ayers why he hired Haze and why he lied about LGCU

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    1. Just Asking...why haven't Ayers, Garland, Handford and the others thrown in the towel and walked? Too much concrete evidence against them. Obviously none of them will have the opportunity to take anymore from us

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    2. The way I see it they used 6.5 Million Dollars of our money to sabotage our credit union and it worked.

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  5. Need to let WRAL know to bring the camera crew to record us being loaded into the paddy wagon by the cops!

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    1. Don't have to rush the doors. Bring a 'what the duck?' sign and stand outside in the road

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    2. What the duck sign. Love it.

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    3. Can't foresee WRAL broadcasting a group of members chanting "What the duck?" on the evening news.

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    4. Sheraton rtp has a bar. Why don't we go early and prepare.

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    5. Great chance to get 500 signatures, if you know what I mean.

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  6. Bet they cancel it for "Lack of interest."

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  7. Logo hat for protesters now available.

    https://www.ebay.com/itm/164849762095?var=0&mkevt=1&mkcid=1&mkrid=711-53200-19255-0&campid=5338590836&toolid=10044&customid=b2b323c29d6511d51999475b4cadb0eb

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    1. pretty good! wish there was one with the blog's purple duck!!

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    2. Is there a purple duck hat with a full ski mask, so employees can pull it down and join in the fun?

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  8. Is there an issue with transactions today at SECU? My pin has not worked all day.

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    1. I was at one of the Raleigh SECU branches today about 11:30 am. There to open a Share Term Certificate at the new 5.1% rate. While trying to open the account, with the manager helping me, MARGO, kept going down. The manager apologized for the slow MARGO system and said this was not the only problem today, members had been complaining all morning about not being able to use their PIN at the ATMs. Problems with entering new accounts. Problems with not being able to use the ATM because the PINs were not being recognized. This was a little unsettling since I was there to open an account with some of my retirement money.
      While waiting for MARGO to come back up, I asked the manager if he had heard anything about the possibility of IRA rates going up. They are currently 2%, yes 2%!!. Some other financial institutions in Raleigh are paying as much as 4%. I explained that I had always been faithful to SECU and kept all of my financials there, but, I am seriously looking at moving my IRA to a credit union paying 4%. He said, I understand, you have to look out for your own well being. I'm sure many other members have considered the same; perhaps many have already moved. Was told that the question had been asked about raising the interest rate on IRAs and were told NO. No discussion of an IRA rate increase. Although I hope that changes.
      Got my business taken care of and was about to leave the very nice branch managers office and asked for one of his business cards. He told me they were not allowed to have business cards. What?? Unbelievable!! He had to write his name on a generic card and gave that to me.
      Ladies and gentlemen, the problems SECU is having goes all the way from the bottom to the top, or more appropriately stated, from the top to the bottom. And who has created those problem? You guessed it; the BOD and the recently resigned CEO. They have put so many obstacles in place that the branch employees are not able to overcome them. All they can do is apologize to the members/owners. And there is no one in place Centrally who can quickly and easily resolve the system problems. As I understand it, those knowledgable enough to do anything have been run out. What a darn shame. What is the answer??

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    2. To employees: point any questions about PIN issues to this blog. The answers are all here.

      To members: ask SECU to pay you interest on the money you can't get out for the term of the PIN issues.

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    3. @ 4:07 : so sorry your experience was that way, I don’t blame you. Your manager is right though, you have to do what is right for you. If you think employees are going to try and retain you, it’s not going to happen. We don’t want to bank or work here either at this point to be honest

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  9. Since Mike Lord our CU was never the same. They hired gym haze to play puppet and he’d played the part well.

    What do you expect from someone that really has no allegiance in the CU movement. He really did a number here in SECU.

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    1. Yes he did, but he was one man in a huge organization. Don't give a pass to those right by his side who made it easy for him to destroy what took so many others years to build.

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  10. I'm on an Advisory Board and this is the first I'm hearing about this meeting. We, members, definitely need to show up in great numbers. Suspect it will be like the fiasco in Greensboro where "they" talk and we "listen" UGH!!!

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    1. Must not have been one of the"some People" that got an invite. I'm sure they will be screening folks at the door if they don't cancel it first.

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  11. Is simply voting out Ayers and crew even enough, given the damage they've done? Surely they don't get to just walk away from this, no doubt now much wealthier than they were in 2021. Is there nothing that can be done to hold them accountable for their villainous pillaging of our great institution?

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    1. I have really tried to keep those thoughts from my judgement of this board but with more and more coming out each week. There is no other reason a volunteer board of a non profit would be doing the things this board has done.

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  12. Meeting dates : July 12 Greensboro, July 13 Research Triangle Area, July 18 Wilmington, July 19 Greenville, August 16 Charlotte, August 17 Asheville

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    1. Can you tell me where in Asheville?

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    2. Greenville too! We always like a good excuse to party down East. Go Pirates, except those ones on the Board!

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    3. please give all meeting locations

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  13. "Online account access is currently unavailable*. Please try again later.?" 4:48 pm

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  14. IN CASE ANYONE IS KEEPING SCORE, THERE IS CURRENTLY A QUEUE OF OVER 1600 CALLS WAITING FOR THE CALL CENTER AS OF 6:30PM.

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    1. I am assuming that cards are being blocked after multiple pin try’s forcing members to call! What a mess! Someone needs to hold Bomba accountable since he was the one that forced so much of our IT talent out ! There has never been this many IT major issues! This is just embarrassing !!

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    2. Call Center Employees,
      Thinking of you all tonight. Don't know what to say except we're sorry for what you guys are going through. Sooner or later this craziness has to end.
      Your coworkers in the branvhes

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    3. Boombastic has really screwed our systems up. They are worse now than they've ever been. I'm glad they finally got smart and shut ATM's down from Raleigh. They have no clue how much of an aggravation all of this is. THANKS JOSH - GREAT JOB!

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    4. Bombs and Benesh are really making their mark on SECU.

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    5. This reminds me of the system failure we had over New Years with the thousands of share rejects. Bomba was on the Exec Panel call with everyone and couldn't say why the issue occurred, how many member were affected, the cost of the failure, but simply said it was the cost of doing business. Meanwhile the branch network was left with the responsibility of collecting the funds while the Exex team moved on with their New/New. He's a disgrace to SECU.

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    6. Bomba is in WAY over his head. The really dangerous thing is that he doesn't know it.

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    7. Bombastica's go to answer or standby answer to everything is a very casual " Cost of doing business". Yep. Cost of doing business with him and his cronies. He is absolutely right 👍👍

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  15. The system problems are getting worse. What about the root cause of the system problem? SECU rotting from top down, inside out. Please leave before it's entirely too late

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  16. Hey Bridget, you're the head Risk person right? You talk to your buddy Bomba about the complete systems failures today? One of you going to provide an explanation to the employees and members? Does anyone know what they are doing? That's your job right???

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  17. Times are 4:00 PM to 6:00 PM

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  18. Obviously this Bomba character does not care. In my years there if the system even hiccuped Patty Munns and Chris Ayer sounded the red alert bell and got things back on track. Unacceptable how nonchalant this IT group is about system issues. Unacceptable!!

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    1. That's because Patty and Chris cared about SECU and the members, doing the right thing. These people don't care. It's just a job to them. It's a Credit Union thing, they don't understand

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    2. Josh "we're not special" Bomba has all the answers. His 1st Citizens managers are all he needs. That's why he moved all of the capable leaders out of his way. You know, the ones who knew how to manage the systems.

      His plan of "Replace everything" is suffering right now. What is his plan B? Hopefully to resign and let someone who cares about SECU take over.

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    3. Does Bomba still want to turn our branches in to Internet cafe's or did that idea get shelved along with Digital Account Opening and most of the other ideas in his 6 month plan.

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    4. Then there's the things he's attached to: iPads in the branches. That's what the branches need right now. Prioritize iPads! Oh, but don't forget it's only a pilot program.

      Remember the other pilot program with Microsoft Teams? It suddenly vanished after over a year.

      Ask the Mulesoft team how things are going while you are at it.

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  19. I don’t know Mr Ayers but he sounds like an arrogant SOB. Not sure why the board has so much power. Ruined a good thing between SECU and LGFCU.

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    1. Ayers needs to stick with utilities and leave managing our money to the professionals at SECU. Loser.

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  20. System issues like never before. 1600 calls waiting is an embarrassment for SECU. Another failed attempt. When is the lightbulb gonna go on.

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  21. Another failure today by our inept leadership. 2.7 million members were without the ability to withdraw funds from an ATM today for over 10 hours. Do you think the 3 Bs (Brady, Bomba, or Benesh, better known as the HR Block guy) did anything to help ease the situation today or have a plan to deal with something like this? No they didn't! How about maybe push a notification through the app, display a message on the CasPoints screens so members don't drive to multiple ATMs, or make a post on Facebook (sure got the 1st female CEO message posted within a couple hours)? Why not do more than just put a message on the main website? Nope, the plan was just for members to drive around going to ATMs, call/visit a local branch, or bombard the Call Center. Maybe they care so little about the membership they would rather let members hold for over 3 hours with the Call Center. Maybe they care so little about the staff they only send 1 email this morning with no further updates so we can advise the membership. How about we roll out a new phone system and only give it to MSS staff and eliminate overtime? Now branch employees couldn't even help the membership if they wanted to. Even better, let's put a message on the phone system that says if you don't want to wait 3 hours to speak with someone, just call the branch tomorrow. Again, the staff suffers because we are led by incompetence. Thanks leadership, you have really made SECU an employer of choice and thank you for pissing on our membership. Our future is bright, we gotta wear shades!

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    1. And who will be paying the price for this fiasco today? You got it, those lowly branch employees.

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    2. Does anyone even respect this organization anymore? Employees are CHECKED OUT! Members complain about issues they have and we say “I KNOW ME TOO” …. That should be an eye opener!!!!

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    3. Too easy to go the extra step to inform our mbrs of issues. Send out email and text message to mbrs would have been the way to go

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    4. Honestly - not ‘checked out’. I’m here for my employees and members in any way I can. I’m paid to be better and do what’s right. Focus on what matters people. Let the other chips fall where they may. And I’ll see you there to rebuild.

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    5. 9:39 pm, me too. Stressed, concerned, frustrated, but definitely not giving up on something that’s meant so much to employees and members and to which I’ve dedicated many years of my life. I’ll continue to look where we’re aiming.

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  22. Inept and incompetent. How does this board measure its success? Sure isn't by a well run functioning organization. Numbers aren't good either. Must be on wrecking things.

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  23. Sorry but a lame email to all employees apologizing for this catastrophe won't get it after what we were put through last night. The only thing gonna fix this is a house cleaning starting down in Raleigh. How cocky is Bomba and Benesh feeling today with their we have all the answers for what ails SECU attitudes? This Board, This Administration has brought a plague to our credit union.

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  24. Hey Jim, don't leave just yet. That 6.5 million on the frontend means you have to take your board and entourage with you when you go.
    Signed, Bob White

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  25. As a IS employee who has been thru 2 fantastic CIO’s I would have never ever ever believed that we would be in the place that we are now with all of the system failures. Prior to Bomba we never had any member effecting outage that wasn’t priority one with everyone engaged to be resolved in short order. We should never have the same person trying to make all of the Digital changes and leading IS a the same time! This is just plain ole common sense. We need checks and balances. I believe Hayes created this monster on purpose to move his digital dreams forward without capable IS leadership pushing back when needed!

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    1. Great comment, SO ACCURATE! I could not have said it better myself!

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  26. Clarification—a message was played to all inbound MSS callers yesterday letting them know of the issue prior to giving the menu options. Another one (just checked) is up now letting them know the issue has been resolved but still may experience long wait times. Still plenty of legacy employees in place doing our best to help the members and managing these systems (within our control).

    Signed,
    Fellow Legacy Employee

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  27. It’s crazy how all these systems worked well before Hayes and company. Yeah it wasn’t the best, but since they have come on board…the systems have tanked. I don’t blame the system. I blame the people that our in charge of the system.

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  28. We’ve never had so many constant technical problems before. This is ridiculous. Forget projects in flight until we can do our jobs and members can access their own money.

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  29. Can we bring Gym Haze back for just one more day to tell everyone again just how well the all digital world will treat them

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  30. Member Services is in full meltdown/damage control mode, yet the highest-ranking MSS employee, Jared Benesh, is offline and nowhere to be seen. Total absence of leadership when the going gets tough. Gross.

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  31. As a long term member I am sicked by what "my" credit union has become. As I was in the branch today, I saw two new disheartening things.

    1) An older gentlemen was beside me. He was transfering money to one of the "new" 5% cds that were available. He was afraid to transfer too much because rates might rise again. He was also saying how every little bit of interest matters in the money market account he had. After he did brief math, he said it would be about x amount (not a small amount in interest). It took every bit of courage I had not to turn to him and tell him that a) interest rates weren't going to go higher with this board b) you could do so much better literally anywhere else and get 5% as a starting rate. c) the real reason they are offering that juicy 5% rate as it's not out of the generousity they choose to up rates.

    2) The other person being helped was asking said teller if she liked her job and if she loved working for a "co-op" were members were owners. Makes you wonder if this board has hired secret shoppers to find out which legacy employees need to be canned. Needless to say, all I heard were positives from the teller (kudos if you are reading this), but I wanted to run over there and tell them please don't join until after we get a new board.

    The bigger issue was that a certain age group that if I had to guess probably have a huge amount if not all of their savings/retirements "locked" up at NCSECU. These members still don't know what is going on and belive that as long as they are continuing to get interest and some tellers are nice everything is okay. What is so different about the credit union's special sauce, if it is run just like a bank (including taking advantage of two vulnerable populations-those older and those with limited incomes).

    Oh and speaking of interest, I know it's little, but if you close an account during the month, they are not paying it out. I sent an email quoting the account bylaws that state interest is accured daily/paid monthly and then surprise suddenly it shows up. Is this how they are "padding" the financials? Take the number of members and multiple that by pennies (just a little to see if anyone notices) and then suddenly we have enough to pay for all these stupid "suits".

    The things that make you go #doesanyonehavemoralsanymore

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    1. They pay interest that has accrued up to closure for deposit accounts. STCs do forfeit some interest if canceled. Sorry if that was misconstrued - you are not being cheated.

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