"Bodice rippers" at least have much better front covers and the content invariably includes a "toe curler" passage or two. At least that's what I've been told; I have, of course, never read one.... never met anyone who admitted they had!
But a couple of business advice writers do seem to stand the test of time well. One of those writers is Jim Collins, author of Good To Great and Built To Last which have been spectacularly successful. Mr.Collins also authored another best seller called How The Mighty Fall, which had some exceptional insights.
✅ In the book, Mr. Collins noted that for a successful company to survive and prosper it had to attract and retain "the right people".
Here's how he suggested that you find those right people;
😎 The Right People fit the credit union's core values.
Great credit unions build a culture, hire people already predisposed to that culture - and then keep them!
😎 The Right People don't need to be tightly managed.
Explain the goals; explain the rules; get out of their way.
😎 The Right People understand that they do not have "jobs".
They have responsibilities - and want more responsibilities.
😎 The Right People fulfill their commitments.
Never promise what they can't deliver; do what they say they will do.
😎 The Right People are passionate about the credit union and its work.
Nothing happens without passion. They display a remarkable intensity.
😎 The Right People display "window-and-mirror" maturity.
Per Mr. Collins:"How The Mighty Fail"?
I feel this so much right now. I’ve been trying for 10 days now to withdraw a substantial amount of money. Should be simple task, but since I’m using a POA (which has been confirmed valid), all I getting is the runaround. Used to be that employees would bend over backwards to help, to make things easier. Now it seems like they go out of their way to make things impossible.
ReplyDeleteThis post speaks volumes. This post is why SECU has previously succeeded. This post is why SECU is currently failing. This post is what SECU needs to get back to. It's not too late. It's a shame that an ex CEO has to point this out.
ReplyDeleteAgree on speaking volumes. Kinda puts a pit in my stomach. I used to love saying I worked at SECU. I was so proud. We did everything for the right reasons and it never needed to be questioned. Hayes ripped us apart with Brady by his side. So hard to trust anything now. Let’s restore the soul of SECU and purposely be different than corporate America and the industry. We want to be different because it is the right thing to do. Rise above!!
DeleteLook for 3 things in a person. Intelligence, Energy, & Integrity.
ReplyDeleteIf they don't have the last one, don't even bother with the first two.
Warren Buffett
The best investment you can make, is an investment in yourself... The more you learn, the more you'll earn.
ReplyDeleteWarren Buffett
Thank you Mr. Blaine and Mr. Lord for creating an environment that led to success for so long.
ReplyDeleteSeems like forever since the people mattered. Member Service and hard work carried us until four years ago. The Service mentality is gone, now it's just a job.
Those who build great companies understand that the ultimate throttle on growth for any great company is not markets, or technology, or competition, or products. It is one thing above all others: the ability to get and keep enough of the right people.
ReplyDeleteJames C. Collins
Employees are just the sauce now. Not the ingredients. We do have lots of FCB special sauce though.
ReplyDeleteAgree CU had the right people, but at least admit it didn't always work. Take our CEO for example, explain that.
ReplyDeleteMike Lord and Jim Blaine (and Sue Douglas) kept Brady's narcissism in check and enouraged Brady to be her best self. When they left, well her true colors are shining through!
DeleteIn check. LMAO
DeleteRead that book years ago based on your recommendation. I’d love to get back to feeling like that was business as usual again.
ReplyDelete4 more in OCTOBER!!!!! We have to win this fight and turn things around for our 2.7 million members. People helping People - ALL People!!! Send Brady & Co OUT the door ASAP!!!
ReplyDeleteNo question we are now in the "Devil's Embrace"!
ReplyDeleteI know several employees (myself included) who once had that passion about their work. But our spirit has been broken. We don't even have to say a word, we just make eye contact and with a slight grimace and nod, we've told each other that we're beaten. So many quality people that are now going through the motions...not because they lacked the passion and integrity, but because it's been sucked out of them.
ReplyDeleteThis is fact across the organization with very few exceptions. While there are still some good folks hanging on, hoping for the best, many of us have left.
DeleteStarbucks new ceo is expected to get a $113million sign on bonus….the American worker gets peanuts. What makes these people worthy of that much money? Meanwhile the employees there make 15 bucks an hour. It’s a joke at this point.
ReplyDelete'It's a big club and we ain't in it!'
DeleteG Carlin
Now the whole Country is following our antics.
ReplyDeletehttps://chipfilson.com/2024/08/awakening-the-members-spirit-at-secu-part-i-the-beginning/
This article links to the 2022 annual meeting video on the SECU channel. Where is the 2023 annual meeting video? Did they hide it?
DeleteCan't find it. guess Chris Ayers found it too painful to see himself read those results aloud. Crossing my fingers that Mona Moon will have that same opportunity this year for our four member nominated candidates! Ford, Blaine, Hawes and Parrish!
DeleteI am a long time employee and I am sad at how things are now. Members do not get the services they used to get, especially in the financial services area (investments, insurance, and trust). There is rarely a FAS employee in our branch and because the decision was made to separate these employees into a different department, someone who is a branch manager or assistant branch manager is not allowed to be an investment representative or a trust representative anymore. We always had someone available to help before this and now we have to call someone. I am holding on to the certifications as long as I am able to in hopes this changes. It was so much better before all these changes were made.
ReplyDeleteUnfortunately these comments are the rule and not the exception ... and it is EVERY department that feels the inherent collapse of 'this boards credit union' ... we want our 'members/owners' credit union back!
Deletewww.secuforall.com
ReplyDelete