Monday, April 24, 2023

SECU New Culture/New Direction - Guess Who?

 SECU!!!   Nah, this used to be what members wanted and received from SECU, but these are now "legacy" ideas and values there....

👍👍👍 What Makes Us Different?

👍 Free Checking (For Real):

Most other banks charge you between $9.00 and $29.00 per month to have an account at their bank. If you have a high enough balance, then you “might” pay a bit less. Nantahala Bank provides free checking with our personal and business Free Checking, and we don’t have a minimum balance. For those customers that elect to have their statements mailed to them, we charge a $3.00 per mailed statement.

👍 Answering your calls:

Our customers don’t get an automated system when they call the bank during office hours. The calls are answered by people in our branches, and many times it is the same people you deal with when you come into the bank.

👍 Local Decisions:

Loan approvals and other key decisions are made by people in your community who understand the needs of local families, businesses and farmers. This personal insight allows us to approve small business loans, home loans, and other loans that big banks would reject. We specialize in owner-operated businesses and understand your needs as a business owner with growth goals.

👍 Employees:

We train some of our staff from scratch, but most have worked in other banks and have joined our team because they like the way we treat our customers and employees. If you give us a try, we think you will agree that we have some of the best people in banking.

 👍 Technology:

We utilize the same computer systems banks ten times our size use, so we are able to provide customers the same technology available in larger banks. You can access your accounts at home, at your office, on your smart phone, etc. From your smart phone, you can deposit checks, transfer funds between accounts, make payments, and check all of your account balances.

 👍 No Quotas:

Nantahala Bank does not have quotas for its staff to open new accounts or sell customers more products. We believe that if we are kind, courteous, professional, and helpful to our customers and meet their financial needs, our bank will grow on its own and our customers will be better served. 

👍 Loans:

Lending money to our customers is how we make money, so you can bet we take it seriously. We know there are many options available to our customers, and we bend over backwards to earn their business by making the process as easy and fast as possible. We pride ourselves in being more responsive to customers and giving them a quick answer on their loan request. If we have to say no to a customer, we tell them why and what they can do to make their request more creditworthy in the future. If you are building a house or a commercial building, some banks will limit you to 5 draws for the project and/or will take two weeks or more to process a draw request. Nantahala Bank will increase draws on a construction project to meet the needs of the borrower and builder, within reason. Nantahala Bank turns around most draw requests within a few days.

👍 No-Assist Safety Deposit Boxes:

Have you ever gone to your bank and had to wait to access your safety deposit box, because no one was available to let you in the Safety Deposit Vault and/or provide the second key to access your box? At Nantahala Bank, we record your handprint and let you select a Personal Identification Number, which will allow you to open the Safety Deposit Vault unassisted. Additionally, because of the access security which records your access to the area, we are also able to allow you to open YOUR box with a single key.


...and it looks like these folks even serve Smokey the Bear out there in that "financial desert" around Smokey Mountains National Park? 

And, they've been around less than 20 years! Thought Dan Schline and the CCUL said the banks were pulling out of "the deserts"? [Here check 'em out!]



  1. After reading about this bank, Guess those comments by Schline about Banks not taking care of people in rural areas was just a mistake... Hmmm, thought Haze was the one with the history of mistakes. Probably been spending too much time together.

  2. Looks like they took a few pages out of the SECU legacy playbook….maybe we should ask them how “relevant” they feel… sure doesn’t sound anything like Blockbuster to me! Seems very transparent, right? I think the SECU buzz should be opaque- at least it would be the truth.