When are the back office departments going to be held accountable? They treat staff like dirt, have a high sense of entitlement. To the point where branch staff will do anything to not call a department. Little to no help is offered. Most are working from home, can barely hear and offer no solutions. We’ve been told this would be corrected but zero change has occurred. I’m willing to bet if a SVP or above had to deal with this regularly there would be change. Change for improvement. If you tell me you don’t speak to members. Guess what? I’m your member and you work for me! If you are unaware of this on going problem , you are either not intelligent or your head is in the sand. Which is it?
The "we don't talk to members" answer has always been very annoying. Every credit union employee should be willing to speak to a member. There are some departments that will play 40 questions with you just to get around talking to a member for 2 minutes.
You know—we are tired of the rude branch employees who sigh, cut us off, threaten and ask for our VP and SVP’s names so they can fire off an email to complain about us if they don’t get the answer they want, and who slam down the phone on us mid-sentence when we tell them something they don’t like. And no, these are not new hires. I know not all branch employees are like this, so please return the favor and stop lumping us all in as “bad people” with broad sweeping statements like this. I’ve been here 20 years and the membership has always come first.
This is an example of why they are able to beat us because we have co-workers wanting to slight and attack other departments. Every department has the same enemy and that is your board and executive team. Quit bi****** about branch workers and internal departments. B**** about our CEO and Board. They are the problem. Not an employee working the front desk at a branch or someone in card services….
Lot of current employees will vote for lower cost to them now. They don’t care about subsidizing a large retiree segment. World has changed. Employees have changed.
It does make me feel sick! Sure hope the SECU BOARD and Leigh Brady end up doing the right thing keeping the moral and ethical obligations to retirees and their family members in focus. It would appear the cost issue is more important! Cut costs elsewhere and show you value the people who built SECU and those who continue to serve our members everyday!
Lobby your congressman/congresswoman. This is not an issue that can be solved by individual companies, it’s an issue to be addressed at federal level. Self insurance is the cheapest way for a company to operate IF it does not have an older and sicker overall population for longer than it expects to. As the overall age of the population continues to increase and/or become more sickly, then expect this will get worst. Eventually the pendulum will swing the other way, but that may be decades and much too late anyway.
As it should. Who wants to be part of socialism? I am always surprised by how many hard working republicans we have in this organization - or did who pander to socialism when it benefits them.
The brainwashing of Americans regarding socialism is slowly fading away and secu and other companies know this. Young people want unions and worker co-ops! We don’t want to work under a micromanaged hierarchy whose only goal is to extract profit from poor people
... kinda makes you feel sick, doesn't it.
When are the back office departments going to be held accountable? They treat staff like dirt, have a high sense of entitlement. To the point where branch staff will do anything to not call a department. Little to no help is offered. Most are working from home, can barely hear and offer no solutions. We’ve been told this would be corrected but zero change has occurred. I’m willing to bet if a SVP or above had to deal with this regularly there would be change. Change for improvement. If you tell me you don’t speak to members. Guess what? I’m your member and you work for me! If you are unaware of this on going problem , you are either not intelligent or your head is in the sand. Which is it?
ReplyDeleteThis has gotten significantly worse since Covid. It really is a problem now.
DeleteThe "we don't talk to members" answer has always been very annoying. Every credit union employee should be willing to speak to a member. There are some departments that will play 40 questions with you just to get around talking to a member for 2 minutes.
DeleteYou know—we are tired of the rude branch employees who sigh, cut us off, threaten and ask for our VP and SVP’s names so they can fire off an email to complain about us if they don’t get the answer they want, and who slam down the phone on us mid-sentence when we tell them something they don’t like. And no, these are not new hires. I know not all branch employees are like this, so please return the favor and stop lumping us all in as “bad people” with broad sweeping statements like this. I’ve been here 20 years and the membership has always come first.
DeleteThis is an example of why they are able to beat us because we have co-workers wanting to slight and attack other departments. Every department has the same enemy and that is your board and executive team. Quit bi****** about branch workers and internal departments. B**** about our CEO and Board. They are the problem. Not an employee working the front desk at a branch or someone in card services….
DeleteLet the current employees vote. Show the cost of continuing to carry the retirees and then the insurance cost to current employees without.
ReplyDeleteLot of current employees will vote for lower cost to them now. They don’t care about subsidizing a large retiree segment. World has changed. Employees have changed.
DeleteShow the cost of that 6 million bonus to Hayes that could’ve been towards the staff. One man ain’t god. And he definitely ain’t close
DeleteAdd all the top heavy CSuite that's keeps growing and growing with a padded pay check.
DeleteIt does make me feel sick! Sure hope the SECU BOARD and Leigh Brady end up doing the right thing keeping the moral and ethical obligations to retirees and their family members in focus. It would appear the cost issue is more important! Cut costs elsewhere and show you value the people who built SECU and those who continue to serve our members everyday!
ReplyDeleteLobby your congressman/congresswoman. This is not an issue that can be solved by individual companies, it’s an issue to be addressed at federal level. Self insurance is the cheapest way for a company to operate IF it does not have an older and sicker overall population for longer than it expects to. As the overall age of the population continues to increase and/or become more sickly, then expect this will get worst. Eventually the pendulum will swing the other way, but that may be decades and much too late anyway.
ReplyDeleteHate to break it to you. This is how corporate America works. Secu is about to experience the almighty capitalist game
DeleteAs it should. Who wants to be part of socialism? I am always surprised by how many hard working republicans we have in this organization - or did who pander to socialism when it benefits them.
DeleteThe brainwashing of Americans regarding socialism is slowly fading away and secu and other companies know this. Young people want unions and worker co-ops! We don’t want to work under a micromanaged hierarchy whose only goal is to extract profit from poor people
DeleteThe gaslighting @10:23am🤣 it’s not going to work anymore. Americans are waking up how capitalism has failed them and their families!
DeleteRumor mill is no merrit for certain people as well just "bonus once a year" which won't keep up with cost of living after year one
ReplyDeleteIs this true? Or just your guess?
Delete4% but some might get 0 and the kiss get 15%
Delete