Say What?
✅ As you will recall, the SECU Board announced this new restriction on member questions in 2024:
"Rule 5. Up to one hour will be set aside during the meeting for a question-and-answer session. Members must submit any questions in advance of the meeting. To permit as many members to ask questions as possible, we ask that you limit yourself to one question or topic. Members will be requested to provide us their name and city of residence."
Last year at the 2024 Annual Meeting, our CEO read out questions and her answers for about an hour.
😎 Suggested a couple of days ago [link] that if any members wished to have a question submitted indirectly on their behalf, to send them on for consideration! Here's a summary:
❌ Good bit of "snark opinions/questions" of all stripes... thought "delete" was best direction on these.
❌ There were many internal questions concerning pay, benefits, unfairness, communications, etc. Really couldn't sort through all that which, for the most part, is "normal" in all organizations. Best left for the HR types.
❌ CIVIC (and the prior CEO!) remain hot topics! Sorry, time to get over it; that train has left the station!
❌ A flurry of complaints about quality of service ranging from lack of branch staffing, call center wait times, loan denials, failure to correct specific errors or to return calls, etc. Always hard to determine whether these situations were "one-offs" or systemic. Generally the CEO will report on major progress or lapses in service - so lets wait on the official report first. (A systemic problem which goes unfixed is like an active cancer which goes untreated - it doesn't go away).
✔ Questions which were aggregated and submitted asked for information on: 1) the costs new core technology and implementation date, 2) whether SECU is moving to "open membership" 3) details and purpose of new Board bylaw changes, and 4) a definition of commercial lending, in-state only ?
Will be interesting to hear the answers!
Great summary and list of submitted questions. Members would benefit from knowing the answers to each of these.
ReplyDeleteStaff have been told to not ask questions to Loan Admin…..
ReplyDelete4:25. BS. Post the memo you hit saying so. LA wants to lend, but is doing it responsibly this time, around, so we can avoid higher than industry losses is almost every loan asset class.
DeleteMake the rules but have no clue how day to day operations work.
Delete1001 so LA did a poor job in the past?
DeleteWhen did they change the policy and who changed it?
member
10:01pm Hope everyone caught the following phrase "...higher than industry losses is almost every loan asset class." Sounds like the new/new LA has created a slippery downhill slope after 4 years at the helm. Hopefully this issue will be thoughtfully addressed at the Annual Meeting
Delete